What are the responsibilities and job description for the Assistant General Manager position at Mercury Chophouse - Arlington?
The Assistant General Manager (AGM) supports the General Manager in overseeing day-to-day operations of the restaurant, ensuring service standards, guest experience, and financial performance are met. This role is a key leadership position, stepping in to manage operations when the GM is absent really 1.
Key Responsibilities
- Operational Leadership: Supervise both front-of-house and back-of-house staff, ensuring service speed, quality, and adherence to brand standards JobDescription.org 1.
- Staff Management: Hire, train, coach, and evaluate hourly and shift team members; conduct performance reviews and address discipline issues really 1.
- Scheduling & Labor Control: Create and manage shift schedules, adjust staffing to match guest volume, and monitor labor costs in real time really 1.
- Guest Experience: Resolve escalated guest complaints, issue comps/recoveries, and maintain high service standards JobDescription.org 1.
- Financial Oversight: Assist with budgeting, cost control, and P&L tracking; review food and labor cost variances lamwork.com 1.
- Inventory & Procurement: Manage inventory counts, order supplies, and ensure product availability lamwork.com 1.
- Training & Compliance: Oversee new hire orientation, ongoing training, and compliance with food safety, sanitation, and company policies lamwork.com.
- Vendor & Partner Relations: Coordinate with vendors and partners to support operations InterviewPrep.
- Data Analysis: Review sales and operational data to identify improvement opportunities InterviewPrep.
Required Skills & Qualifications
- Education: High school diploma; Bachelor’s in Hospitality, Business, or related field preferred JobDescription.org.
- Experience: 2–4 years in restaurant or hospitality operations, with experience in multi-unit or high-volume environments JobDescription.org.
- Certifications: ServSafe Manager, TABC
- Skills: Strong leadership, coaching, communication, problem-solving, and adaptability; ability to manage multiple priorities under pressure lamwork.com.
Why This Role Matters at Mercury Chophouse
As a fine dining establishment, the AGM would be expected to maintain consistent service quality, uphold brand standards, and ensure a positive guest experience while managing a tight-knit, high-performing team really. The role offers a path to advancement within the company’s leadership structure.
If you are applying, tailor your resume to highlight leadership experience, staff training, and operational efficiency in a fine dining or upscale hospitality setting.
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $55,000 - $60,000