What are the responsibilities and job description for the Support Operations Expert - Fully Remote | Upto $120/hr position at Mercor?
About The Job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Position: Customer success / support operations Evaluator
Type: Contract
Compensation: $80–$120/hour
Location: Remote
Role Responsibilities
Must-Have
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Position: Customer success / support operations Evaluator
Type: Contract
Compensation: $80–$120/hour
Location: Remote
Role Responsibilities
- Evaluate AI-generated artifacts against domain-specific quality rubrics.
- Identify factual, aesthetic, and presentation errors in documents, spreadsheets, and slide decks.
- Provide clear, structured written feedback to improve AI outputs.
- Collaborate with teams to ensure high-quality deliverables.
- Work independently and asynchronously to meet deadlines.
Must-Have
- 5 years of relevant professional experience in Customer success / support operations.
- Native or professional fluency in English.
- Highly proficient in Microsoft Office and Google Workspace, especially Slides.
- Advanced degree (Master's or higher) from a reputable institution.
- Upload resume
- AI interview based on your resume
- Submit form
- For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
- For any help or support, reach out to: support@mercor.com
Salary : $80 - $120