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Quality Operational Excellence Lead

Merck Group
Billerica, MA Full Time
POSTED ON 3/8/2026
AVAILABLE BEFORE 5/7/2026

Work Your Magic with us! Start your next chapter and join EMD Serono.


Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.


United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.


This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.


Your Role:

We believe that effective processes are the backbone of our success, and we are looking for a talented Operational Excellence Quality Lead to join our team. In this role, you will be responsible for analyzing, and optimizing GLP, GCP, and GVP related processes across the organization in close collaboration with Business Process Owners and cross-functional stakeholders.

Evaluating current processes to identify inefficiencies and eliminate complexity will be a critical part of your responsibilities, along with creating detailed process maps and documentation to provide clarity for all involved parties. Collaboration will be essential as you engage with various teams to incorporate diverse perspectives into your designs.

Additionally, you will establish process metrics to monitor process performance and drive continuous improvement in partnership with Business Process Owners and stakeholders.

You will report to the Head of Central Quality Systems at R&D Quality and Risk Management (RDQRM).


Who You Are:

Minimum Qualifications:

  • B.S. in a Life Science-related with 5 years professional experience and expertise.
  • A minimum of 3 years of working knowledge of Good Clinical Practice (GCP), Good Vigilance Practice (GVP), and Good Laboratory Practice (GLP).
  • A comprehensive understanding of the drug development process and the regulatory environment, particularly in areas relevant to our Healthcare business.
  • Strong expertise in process design and optimization methodologies.


Preferred Qualifications:

  • Excellent analytical skills with the ability to identify inefficiencies and propose effective improvements.
  • Proficiency in creating process maps and flow charts.
  • Strong collaboration and communication skills to work effectively with Business Process Owners and cross-functional teams.
  • Experience in training and change management during process implementation.
  • Familiarity with establishing process metrics for performance monitoring.
  • Professional experience in multiple international pharmaceutical organizations is a plus.


Pay Range for this position: $144,500 - 216,800

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.


What we offer:
We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!


Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!

Salary : $144,500 - $216,800

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