What are the responsibilities and job description for the Vehicle Processing Specialist position at merchantsauto?
At Merchants Automotive Group, the Vehicle Processing Specialist plays a key role in delivering a best-in-class experience for our clients. This position is responsible for managing the reconditioning and readiness of vehicles for both internal departments and external customers.
Location: Merchants Auto – Hooksett, NH
This role requires working outdoors in various weather conditions throughout the year.
What You’ll Do
- Manage the availability of fleet vehicles both on-site and off-site
- Oversee vehicle preparation, including body work authorization, reconditioning, safety compliance, and documentation
- Utilize DSM (Rapid Recon) inventory systems to maintain accurate and visible records across the organization
- Handle administrative tasks for internal teams and external vendors, including purchase orders and timely invoice processing
- Track and manage vehicle requests throughout the processing workflow
- Identify and resolve issues efficiently while maintaining clear communication with stakeholders
- Collaborate with external vendors to improve workflow and operational efficiency
- Make timely decisions, including process adjustments when needed, to ensure vehicles are processed without delay
- Support department operations with additional duties as needed
What You Bring
- Experience
- At least 2 years of experience in a logistics or operations-focused role
- Skills & Attributes
- Comfortable working outdoors year-round
- Strong customer service mindset with a professional communication style
- Highly organized with excellent attention to detail
- Ability to prioritize, multitask, and thrive in a fast-paced environment
- Strong written and verbal communication skills
- Proficient in Microsoft Windows and Microsoft Office
- High energy and a proactive approach to work
- Team-oriented with the ability to lead and collaborate effectively
- Sound judgment and decision-making skills
- Strong problem-solving abilities in both independent and team settings
- Requirements
- Ability to obtain a DOT Medical Card
- Must hold a valid U.S. driver's license and an acceptable driving record at time of hire.
- Must continue to keep a satisfactory driving record, as determined by Merchants, and remain eligible to be insured by the company’s vehicle insurance carrier. Employee must cooperate in completing any required authorizations or paperwork for regular motor vehicle checks.
Education
- High school diploma required
- Some college coursework preferred
We are fortunate to have an in-house team of Talent Acquisition experts who meet the needs of our business. Because they are AWESOME, we do not need support from external recruiting partners to identify talent or augment staffing for this role.
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Merchants Fleet is an equal opportunity employer committed to diversity and inclusion. Individuals with disabilities and protected veterans are encouraged to apply. If you require an accommodation with our hiring process please send an email to careers@merchantsfleet.com or call (603) 836-6483. To provide all candidates with the highest level of our attention, Merchants Fleet does not accept uninvited solicitations or resumes from third parties. All workplace policies, required notices and guidelines (including EEO posters, CCPA notice for California residents) are available online.