What are the responsibilities and job description for the Draws Coordinator position at Merchants Mortgage & Trust Corporation?
Draws Coordinator (Entry-Level)
Department: Draws — Merchants Mortgage & Trust Corporation (MMTC)
Location: Denver (DTC), CO | Tampa, FL |
Schedule: In-office 3 days/week minimum; 5 days/week preferred
Status: Full-Time
About the Role
MMTC is a commercial-purpose-only lender specializing in fix-and-flip, multi-family, and ground-up construction financing. The Draws Department manages construction and rehab loan disbursements across MMTC's portfolio, ensuring accurate, timely fund releases tied to project progress and inspection results.
This entry-level role supports the department's core draw processing and borrower-service functions, working alongside inspection review and draw disbursement staff. It's an opportunity to build a foundation in construction loan servicing within a growing department central to the company's Draws Management initiative.
Job Responsibilities
● Process incoming draw requests: intake, documentation review, and data entry into cloud-based loan servicing systems
● Communicate directly with borrowers and contractors by phone and email in a professional, customer service-focused manner regarding draw status, required documentation, and disbursement timing
● Review and organize draw packages, inspection reports, lien waivers, and related documents (PDF/Adobe Pro, Office 365)
● Track multiple loans and draw requests simultaneously across a shared queue, prioritizing by deadline and loan status
● Coordinate with inspection reviewers and disbursement staff to keep draws moving through the approval pipeline
● Maintain accurate, audit-ready records within the loan origination/servicing system
● Escalate exceptions, delays, or borrower disputes to senior Draws staff as needed
Required Skills & Qualifications
● Basic computer proficiency; comfortable operating in a cloud-based environment across browser- and app-based platforms and multiple OS types
● Working knowledge of Office 365 and Adobe Acrobat Pro
● Strong multi-tasking ability — comfortable managing a high-volume queue of concurrent loan files
● Excellent verbal and written communication skills with customer-service orientation
● Must be available to work in-office as required by management, such as a minimum of 3 days per week (5 preferred)
● High school diploma or equivalent required; college coursework in finance, business, or a related field a plus
● Prior experience in mortgage servicing, construction lending, or customer service preferred but not required
● Must be legally authorized to work in the United States.
● Background check and credit review required as a condition of employment.
What Success Looks Like
● Draws are processed accurately and within department turnaround targets
● Borrowers and contractors receive clear, timely, professional communication
● Documentation is complete, well-organized, and audit-ready
● Able to ramp up on multiple loan files without dropping deadlines
Equal Opportunity Employer
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability