What are the responsibilities and job description for the Bilingual Customer Service Representative position at Merchants Metals LLC?
Description
RESPONSIBILITIES:
- Receive, process, and verify the accuracy of orders from customers utilizing the customer purchase order process and internal ERP system(s)
- Schedule and confirm shipping quantities and dates with freight carriers and customers.
- Initiate response and action to requests and inquiries from customers and branch/regional offices to resolve order-related issues, including change orders, order maintenance, shipping and delivery, and updates to customer files. Communicate changes to appropriate personnel/departments in a timely manner.
- Communicate and provide feedback on customer complaints regarding quantity, quality, shipping delays, etc.
- Use internal systems and data to research and resolve complex customer service situations calmly and efficiently.
- Identify and introduce new ideas and solutions to increase the accuracy, efficiency, and responsiveness of the customer service department.
- Perform other related duties as assigned.
Pay Range: $25 an hour
Bilingual Required
Requirements
Requirements:
- 2 years of CSR experience in a manufacturing environment is required.
- Strong operational and customer service bias.
- Process-driven and detail-oriented. Has strong organizational skills and can handle multitasking.
- Strong interpersonal and leadership skills with decisive decision-making abilities
- Data analysis/problem-solving abilities
- Advanced MS Office, Word, and Excel. Experience using ERP systems for order entry and management, creating picking and bill of Landing documents, invoices, etc.
- Strong verbal and written fluency in English is required. Bilingual in Spanish is a plus
- Schedule availability (on-call some weekends to complete minor tasks) and capacity to operate remotely if needed.
- This is an on-site position, but it can be flexible to allow remote work occasionally.
Salary : $25