What are the responsibilities and job description for the Part Time Service Associate position at Merchants Bank?
Job Summary
Merchants Bank is seeking a Customer Engagement Specialist to provide support to external and internal customers through digital channels. The ideal candidate will have excellent problem-solving skills, proficiency in personal computers and mobile devices, and a genuine desire to serve others.
About Us
Merchants Bank is committed to delivering exceptional customer experiences through our online banking, mobile banking, debit cards, and bill payments services. Our team members are passionate about serving others and making a positive impact in the community.
Key Responsibilities
• Provide timely and effective support to customers through various digital channels
• Utilize effective problem-solving techniques to resolve customer issues
• Develop and maintain proficient knowledge of personal computers, mobile devices, and applications
• Collaborate with colleagues to ensure seamless customer experiences
Requirements
• High school diploma or equivalent required; degree in related field preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficient in Microsoft Office Suite and Google Apps
Benefits
Merchants Bank offers a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.
What We Offer
As a Customer Engagement Specialist at Merchants Bank, you will have the opportunity to make a meaningful impact in the lives of our customers while working in a dynamic and supportive team environment.
Merchants Bank is seeking a Customer Engagement Specialist to provide support to external and internal customers through digital channels. The ideal candidate will have excellent problem-solving skills, proficiency in personal computers and mobile devices, and a genuine desire to serve others.
About Us
Merchants Bank is committed to delivering exceptional customer experiences through our online banking, mobile banking, debit cards, and bill payments services. Our team members are passionate about serving others and making a positive impact in the community.
Key Responsibilities
• Provide timely and effective support to customers through various digital channels
• Utilize effective problem-solving techniques to resolve customer issues
• Develop and maintain proficient knowledge of personal computers, mobile devices, and applications
• Collaborate with colleagues to ensure seamless customer experiences
Requirements
• High school diploma or equivalent required; degree in related field preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficient in Microsoft Office Suite and Google Apps
Benefits
Merchants Bank offers a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.
What We Offer
As a Customer Engagement Specialist at Merchants Bank, you will have the opportunity to make a meaningful impact in the lives of our customers while working in a dynamic and supportive team environment.
