What are the responsibilities and job description for the Digital Customer Advocate position at Merchants Bank?
About This Role
We are seeking a talented Customer Engagement Specialist to join our team! As a key member of our digital customer support team, you will be responsible for providing top-notch support to our customers through various digital channels. If you have a passion for problem-solving, a knack for technology, and a heart for serving others, we'd love to hear from you!
Key Responsibilities
• Provide timely and effective support to customers through various digital channels
• Utilize effective problem-solving techniques to resolve customer issues
• Develop and maintain proficient knowledge of personal computers, mobile devices, and applications
• Collaborate with colleagues to ensure seamless customer experiences
What You'll Need To Succeed
• High school diploma or equivalent required; degree in related field preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficient in Microsoft Office Suite and Google Apps
Our Benefits Package
Merchants Bank offers a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.
We are seeking a talented Customer Engagement Specialist to join our team! As a key member of our digital customer support team, you will be responsible for providing top-notch support to our customers through various digital channels. If you have a passion for problem-solving, a knack for technology, and a heart for serving others, we'd love to hear from you!
Key Responsibilities
• Provide timely and effective support to customers through various digital channels
• Utilize effective problem-solving techniques to resolve customer issues
• Develop and maintain proficient knowledge of personal computers, mobile devices, and applications
• Collaborate with colleagues to ensure seamless customer experiences
What You'll Need To Succeed
• High school diploma or equivalent required; degree in related field preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficient in Microsoft Office Suite and Google Apps
Our Benefits Package
Merchants Bank offers a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.
