What are the responsibilities and job description for the Customer Engagement Expert position at Merchants Bank?
About Our Team
At Merchants Bank, we value diversity and inclusion in the workplace. We strive to create an environment where everyone feels welcome, respected, and empowered to contribute their best work.
Job Description
This full-time position requires 40 hours of work per week, with varied shifts between 7:15am-6pm Monday through Friday and a Saturday morning rotation. The ideal candidate will have excellent problem-solving skills, proficiency in personal computers and mobile devices, and a genuine desire to serve others.
Duties and Responsibilities
• Provide support to external and internal customers through various digital channels
• Utilize effective problem-solving techniques to resolve customer issues
• Develop and maintain proficient knowledge of personal computers, mobile devices, and applications
• Collaborate with colleagues to ensure seamless customer experiences
Required Skills and Qualifications
• High school diploma or equivalent required; degree in related field preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficient in Microsoft Office Suite and Google Apps
Benefits
Merchants Bank offers a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.
Equal Opportunity Employer
Merchants Bank is an Equal Opportunity Employer and welcomes applications from diverse candidates.
At Merchants Bank, we value diversity and inclusion in the workplace. We strive to create an environment where everyone feels welcome, respected, and empowered to contribute their best work.
Job Description
This full-time position requires 40 hours of work per week, with varied shifts between 7:15am-6pm Monday through Friday and a Saturday morning rotation. The ideal candidate will have excellent problem-solving skills, proficiency in personal computers and mobile devices, and a genuine desire to serve others.
Duties and Responsibilities
• Provide support to external and internal customers through various digital channels
• Utilize effective problem-solving techniques to resolve customer issues
• Develop and maintain proficient knowledge of personal computers, mobile devices, and applications
• Collaborate with colleagues to ensure seamless customer experiences
Required Skills and Qualifications
• High school diploma or equivalent required; degree in related field preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficient in Microsoft Office Suite and Google Apps
Benefits
Merchants Bank offers a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.
Equal Opportunity Employer
Merchants Bank is an Equal Opportunity Employer and welcomes applications from diverse candidates.
