What are the responsibilities and job description for the Mid-Market eCommerce Account Executive position at MerchantE?
Mid-Market eCommerce Account Executive
About MerchantE
MerchantE (an Omise/OPN company) provides modern acquiring and processing—gateway, risk, tokenization (including network tokens), onboarding/KYB, settlement and reporting—through modular APIs and partner-grade tools. We’re expanding our U.S. presence and hiring a Mid-Market eCommerce Account Executive to win and grow mid-market merchants that need scalable, conversion-focused payments with clear economics and rapid time-to-live.
What You’ll Do
- Own a named territory and full sales cycle for net-new mid-market eCommerce merchants: outbound prospecting, discovery, solution design, business case, pricing and terms, and close.
- Articulate outcomes that matter to merchants: higher checkout conversion, improved authorization rates, lower fraud/chargebacks, simplified reconciliation, and faster settlement.
- Orchestrate multi-threaded engagements with Product, Engineering, Finance, and Risk/Compliance on both sides; run smooth handoffs to Implementation and Merchant Success.
- Build repeatable motions: persona-based talk tracks, ROI models, proof packages, and reference loops; contribute to playbooks and vertical campaigns.
- Maintain rigorous pipeline hygiene and forecast accuracy in CRM; deliver predictable results against quota with clear stage definitions and exit criteria.
- Represent MerchantE at industry events and targeted conferences; create event-sourced pipeline and executive relationships.
- Capture merchant feedback to influence product roadmap and GTM, especially around eCommerce checkout, authorization optimization, and risk controls.
How Success Will Be Measured
- New merchants signed and activated processing volume/GMV within agreed ramp timelines.
- Revenue and margin mix (IC /MDR economics, take-rate, profitability by deal).
- Conversion and authorization improvements delivered in early cohorts (where applicable).
- Pipeline coverage, win rate, sales cycle time, and forecast accuracy.
- Time from commercial agreement to go-live; quality of handoff to Implementation/Merchant Success.
- Reference ability/NPS and expansion into additional modules or geographies.
Who You Are
- 5–8 years of solution sales in payments/fintech or adjacent SaaS, with a track record closing mid-market eCommerce merchants.
- Working knowledge of acquiring economics (IC /MDR), card-not-present flows, auth optimization strategies, risk/fraud tooling (3-D Secure, fraud scoring), tokenization and network tokens, settlement and reconciliation.
- Technical fluency with APIs, webhooks, and checkout integrations; comfortable whiteboarding flows with product or engineering stakeholders.
- Commercial and legal comfort: pricing models, MSAs, SLAs, and procurement/legal negotiations.
- Operator mindset with strong outbound discipline, CRM rigor, and clear territory plans.
- Executive presence and crisp communication; able to quantify value and build business cases.
- Bachelor’s degree preferred (Business, Finance, CS/Engineering) or equivalent experience.
What You’ll Get (Why MerchantE)
- Competitive base salary uncapped commission with accelerators
- Benefits: health, dental, vision, and 401(k)
- High-impact role shaping MerchantE’s mid-market eCommerce franchise
- Collaborative, high-performance culture with direct access to Product, Risk, and Engineering
- Professional growth across acquiring, auth optimization, and platform strategy
- Flexibility (remote or hybrid) and travel for customer meetings and industry events
MerchantE is committed to creating a diverse work environment and we are proud to be an Equal Opportunity Employer.