POS Manager

Location: 36-36 33rd St #206, Long Island City, NY 11106 (Onsite)

Salary Range: $65,000–$68,000 per year

Job Type: Full-time

Schedule: Mon to Fri from 9:00am to 6:00pm

About Merchant Industry:

Merchant Industry is a nationally recognized leader in merchant services, providing cutting-edge credit card processing solutions to over 20,000 businesses across diverse industries. Our comprehensive offerings include dual pricing programs, surcharging solutions, ISO sales agent programs, industry training, cash advance services, and a full suite of equipment from POS systems to virtual gateways.

We pride ourselves on delivering innovative, secure, and scalable payment technologies that empower businesses to thrive. Our culture is collaborative, fast-paced, and growth-oriented with a strong commitment to promoting from within.

Position Summary:

We are seeking a hands-on, organized POS Manager to lead our Point-of-Sale operations and support team. This role is responsible for overseeing the deployment, maintenance, and performance of POS systems across our merchant network. The ideal candidate will have technical expertise, leadership experience, and a customer-first mindset. You’ll manage a team of technicians and coordinators while collaborating with sales, support, and product teams to ensure smooth installations and ongoing service.

Key Responsibilities:

·     Oversee all POS system installations, configurations, and upgrades

·     Manage a team of POS support staff and technicians, ensuring timely and accurate service delivery

·     Serve as the primary point of contact for escalated technical issues and merchant concerns

·     Coordinate with vendors and internal departments to streamline equipment logistics and inventory

·     Develop training materials and conduct onboarding sessions for merchants and internal staff

·     Monitor system performance and implement improvements to enhance reliability and user experience

·     Maintain documentation of installations, service requests, and troubleshooting procedures

·     Stay current on POS technology trends and recommend new solutions to improve efficiency

Qualifications:

·     3 years of experience managing POS systems or technical operations in merchant services or retail technology

·     Strong understanding of POS hardware, software, and integration with payment gateways

·     Proven leadership and team management skills

·     Excellent problem-solving and communication abilities

·     Proficiency in CRM systems and Microsoft Office

·     Bachelor’s degree or equivalent experience preferred

What We Offer:

• Competitive compensation and performance incentives.

• A collaborative, fast-paced work environment.

• Opportunities for growth within a rapidly expanding company.

• Supportive leadership and ongoing professional development.

Compensation and Benefits:

·     Base salary: $65,000–$68,000

·     Health & dental

·     401(k) with company match

·     Paid time off and holidays

·     Career development and advancement opportunities

Why Join Us: At Merchant Industry, we believe in the power of innovation and collaboration. We offer a dynamic environment where your ideas are valued, your growth is supported, and your contributions make a real impact. Join us and be part of a team that’s shaping the future of merchant services.

Join Merchant Industry and help safeguard the integrity of our merchant services. Apply today to make a meaningful impact on fintech risk management.

Disclaimer: The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. Employment with the company is at-will.