Director, People Operations & HR Business Partner

Location:

New York (Hybrid – In Person Required) Reports directly to the Chief People & Administrative Officer (CPAO)

Position Overview:

We are seeking a senior HR leader to take ownership of payroll, compliance, and HR operations while helping scale the company’s people infrastructure during a period of significant growth. This role is responsible for building and strengthening core HR functions across a multistate workforce, while supporting organizational growth, high-volume hiring, and future M&A activity. The ideal candidate brings experience from a large or private equity-backed organization and is comfortable operating in a fast-paced, high accountability environment.

Scope & Impact:

• Own HR operations and payroll governance across 10 states
• Support a growing workforce across the U.S. and India
• Help build infrastructure for high-volume hiring (sales expansion)
• Play a key role in M&A diligence and integration readiness • Establish scalable HR processes to support long-term growth

Key Responsibilities - Payroll Ownership & Governance:

• Own end-to-end payroll processing across biweekly and semimonthly cycles
• Audit and validate all payroll inputs (new hires, terminations, comp changes, bonuses, commissions)
• Ensure compliance with multistate wage & hour laws, with strong expertise in New York
• Maintain payroll controls, SOPs, and audit procedures
• Partner with Finance to ensure accuracy, reporting integrity, and cost alignment
• Identify and mitigate payroll, tax, and classification risks

HR Operations & Infrastructure:

• Own and improve employee lifecycle processes (onboarding through offboarding)
• Ensure compliance across multistate employment regulations
• Oversee HRIS data integrity and reporting accuracy
• Build scalable processes, documentation, and internal controls
• Support benefits administration and vendor management

HR Business Partnership:

• Support leadership on organizational design and workforce planning
• Guide managers on employee relations and performance management
• Contribute to retention strategies and leadership development
• Deliver HR reporting and workforce insights to leadership

M&A Readiness & Growth Support:

• Support HR due diligence and audit processes for acquisitions
• Assist in developing frameworks for compensation alignment, job leveling, payroll and benefits integration
• Support post-acquisition integration efforts
• Build HR infrastructure to support rapid hiring, particularly for sales teams

Operational & Financial Discipline:

• Partner with Finance on headcount planning and cost management
• Ensure HR processes support efficient, scalable growth
• Contribute to building infrastructure aligned with future M&A and potential exit readiness
• Build and manage an employee revenue and productivity model, using data and performance metrics to align headcount with revenue growth and business objectives

Qualifications:

• 8–12 years of progressive HR experience
• Experience in a mid to large organization or private equity backed company
• Direct ownership of payroll for 100 employees across multiple states
• Strong expertise in multistate compliance and New York labor law
• Experience with Paychex or similar payroll systems
• Experience supporting bonus and commission-based compensation structures
• Prior experience managing or mentoring HR team members
• Experience supporting high growth or scaling organizations
• Exposure to M&A, due diligence, or integration work strongly preferred
• Strong process building skills and attention to detail
• High level of financial and operational acumen

What We’re Looking For:

• High ownership and accountability over critical HR functions
• Strong execution skills with attention to detail
• Ability to operate in a fast paced, performance driven environment
• Comfortable balancing hands-on execution with strategic thinking
• Experience building structure and process in growing organizations
• Strong judgment, discretion, and leadership presence

Why This Role:

This role is critical to supporting the company’s next phase of growth, including scaling hiring efforts, preparing HR infrastructure for future M&A activity, strengthening compliance and operational rigor, and building a more structured HR function.

Compensation & Benefits:

The base salary range for this role is $150,000 – $170,000, depending on experience.

In addition to base compensation, this role is eligible for:

• Health, dental, and vision benefits
• Paid time off and company holidays
• Opportunity for growth and expanded scope as the company scales