What are the responsibilities and job description for the Service Advisor/Writer position at Merchant Automotive Group?
*Job Overview* We are seeking a dedicated and detail-oriented Service Writer to join our team at a reputable automotive dealership. The ideal candidate will serve as the primary point of contact for customers, ensuring that their vehicle service needs are met with professionalism and efficiency. This role requires strong communication skills, a solid understanding of automotive services, and the ability to manage multiple tasks simultaneously. *Duties* - Greet customers and assess their vehicle service needs. - Accurately document customer concerns and vehicle information. - Utilize auto estimating software to provide cost estimates for repairs and maintenance. - Coordinate with technicians to ensure timely completion of services such as oil changes, auto body repairs, and general vehicle maintenance. - Communicate effectively with customers regarding service recommendations and repair options. - Handle cash transactions and maintain accurate records of payments. - Promote additional services and products to enhance customer satisfaction and dealership sales. - Maintain a clean and organized service area to ensure a professional environment. *Qualifications* - Previous experience in automotive service writing or related roles is preferred. - Knowledge of vehicle maintenance processes, including oil changes and auto body repair. - Familiarity with auto service management systems and estimating software is a plus. - Strong sales skills with the ability to effectively communicate service options to customers. - Excellent cash handling skills and attention to detail in record keeping. - Ability to work in a fast-paced environment while maintaining high levels of customer service. - A passion for the automotive industry and commitment to continuous learning. Join our team as a Service Writer where you can contribute your expertise while growing your career in the automotive field!
Job Type: Full-time
Pay: $49,977.00 - $55,092.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- No weekends
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Selma, AL 36703: Relocate before starting work (Required)
Work Location: In person
Salary : $49,977 - $55,092