What are the responsibilities and job description for the Customer Service Representative / FT / 9-month Contract position at Mercer County Works?
We have a Customer Service Rep position available in Warrington, PA. We'd love to chat with you if you're interested in learning about us!
Who you are
You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. You build trust, by clear communication with no prestige.
If the above sounds like you, this position might be just what youre looking for!
About The Job
The Customer Service Representative provides after sales support to internal and external customers by addressing all parts related inquiries in a timely and courteous manner to ensure customer satisfaction. Currently, this is a hybrid-model opportunity located in Warminster, PA.
As a Part Of The Team, You Will
With minimal supervision, answer phone and provide assistance to the customers in the form of quotations, order processing, technical information, and problem solving.
Provide backup support for the customer service website by responding to or forwarding customer inquiries.
Ensure accuracy by providing customers with assistance in determining correct part numbers through the use of manuals, drawings, help desk, etc.
Perform all functions necessary for proper processing of customer orders and quotations through the use of the internet, order entry system, and PC software.
Address complaints resulting from customer error or that of other external or internal sources.
Authorize customer return of parts not needed or parts shipped in error.
Assist Accounts Payable/Receivables in basic accounting functions, such as processing credits for part returns, providing proof of delivery to ensure proper payment of invoices, receiving POs so vendors can be paid.
Provide follow up on backlog to ensure the invoicing is accomplished in a timely manner and that orders are properly dated in the system to provide for an accurate backlog report.
What you know
High school diploma
Two (2) years experience in a customer service role
Excellent interpersonal, communication and organizational skills
Strong desire to provide quality service with a team approach to achieve customer satisfaction.
Strong PC skills in word processing, spreadsheet and database software.
Job Types: Full-time, Contract
Pay: $22.00 - $24.00 per hour
Shift
8 hour shift
Day shift
Weekly Day Range
Monday to Friday
Ability To Commute/relocate
Warrington, PA 18976: Reliably commute or planning to relocate before starting work (Required)
Application Question(s)
This is a 9-month Contract position (till 12/31/2023). Are you ok with this short term contract position?
Education
High school or equivalent (Required)
Experience
CSR: 2 years (Required)
Work Location: Hybrid remote in Warrington, PA 18976
- Full-Time/ 9-month Contract position till 12/31/2023
- Work hours: 8 am to 4:30 pm (flexible starting time)
- Pay rate: $22-24 depending on your experience
- Hybrid job setting (2 days home and 3 days in the office)
- Entering orders, helping customers w/ issues, claims, and warehouse collab to get parts out on time
Who you are
You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. You build trust, by clear communication with no prestige.
If the above sounds like you, this position might be just what youre looking for!
About The Job
The Customer Service Representative provides after sales support to internal and external customers by addressing all parts related inquiries in a timely and courteous manner to ensure customer satisfaction. Currently, this is a hybrid-model opportunity located in Warminster, PA.
As a Part Of The Team, You Will
With minimal supervision, answer phone and provide assistance to the customers in the form of quotations, order processing, technical information, and problem solving.
Provide backup support for the customer service website by responding to or forwarding customer inquiries.
Ensure accuracy by providing customers with assistance in determining correct part numbers through the use of manuals, drawings, help desk, etc.
Perform all functions necessary for proper processing of customer orders and quotations through the use of the internet, order entry system, and PC software.
Address complaints resulting from customer error or that of other external or internal sources.
Authorize customer return of parts not needed or parts shipped in error.
Assist Accounts Payable/Receivables in basic accounting functions, such as processing credits for part returns, providing proof of delivery to ensure proper payment of invoices, receiving POs so vendors can be paid.
Provide follow up on backlog to ensure the invoicing is accomplished in a timely manner and that orders are properly dated in the system to provide for an accurate backlog report.
What you know
High school diploma
Two (2) years experience in a customer service role
Excellent interpersonal, communication and organizational skills
Strong desire to provide quality service with a team approach to achieve customer satisfaction.
Strong PC skills in word processing, spreadsheet and database software.
Job Types: Full-time, Contract
Pay: $22.00 - $24.00 per hour
Shift
8 hour shift
Day shift
Weekly Day Range
Monday to Friday
Ability To Commute/relocate
Warrington, PA 18976: Reliably commute or planning to relocate before starting work (Required)
Application Question(s)
This is a 9-month Contract position (till 12/31/2023). Are you ok with this short term contract position?
Education
High school or equivalent (Required)
Experience
CSR: 2 years (Required)
Work Location: Hybrid remote in Warrington, PA 18976
Salary : $22 - $24