What are the responsibilities and job description for the Automotive Store Manager position at Mercer County Lubrication LLC?
Description
General Managers own the overall guest experience and oversee all operations at our Jiffy Lube Stores. This includes creating an environment of accountability, increasing sales, controlling costs, managing profitability, satisfying guests, training, motivation, and developing teammates. They also ensure that all teammates are technically proficient, and all certification standards are up to date. And every J-Team member receives comprehensive training from Jiffy Lube University, our award-winning training program. We even offer Ace Accreditation of up to 32 college credits for completion and certification of Jiffy Lube University courses.
Full-Time Perks
- Competitive Starting Rate of Pay Bonus
- Medical, Dental, and Vision Insurance
- Paid PTO (personal time off) & Holidays
- Uniforms, Advancement, Company Discounts
- Flexible Work Schedule, a Great Team Environment, and more….
Qualifications
Previous experience is essential and MUST have a minimum of 2 years working for a dealership, automotive shop, tire center or quick lube. Simply put, we are looking for people who can provide exceptional leadership and the ability to inspire a high-performance team.
Job Duties Include, but are not limited to…
- Oversee all store operations to ensure compliance and quality standards
- Ensure the store is open and closed as per Jiffy Lube guidelines
- Build relationships with Jiffy Lube Guests’ and provide world class customer service
- Accurately capture guests’ product needs and provide updates throughout the process
- Listen to client complaints and assist in addressing their issues and resolving challenges
- Provide store-level leadership to J-Team members through coaching, training, and performance management
- Assist Techs perform Jiffy Lubes’ Signature Service oil, routine preventative maintenance, vehicle testing, diagnosis, service and repair.
- Create work schedules, ensuring proper staffing coverage so business needs are met
- Increase sales, improve store profitability, and reduce expenses
- Manage store inventory, product ordering and receiving
- Maintain building and grounds to improve appearance and curb appeal
- Oversee the disposal of wastes such as used engine oil to ensure adherence to health and safety laws
Core Qualities and Traits
- Have a passion and dedication for automotive sales, service, and customer care
- Continually learning and developing skills to meet all challenges
- Building strong relationships, providing world class customer service
- And rolling up your sleeves and leading by example to motivate and inspire
Physical Qualifications
Managers must expect to stand for long periods of time on hard surfaces, like concrete or metal, and expect to work in an environment in which you may frequently experience hot and cold temperatures, loud noises, and exhaust fumes.
Other physical qualifications include…
- Must be able to operate equipment such as overhead and floor mounted oil and grease guns, transmission machine, air conditioner service machine, radiator service machine, hand tools and basic shop equipment
- Must be able to lift and move work-related items up to 25 pounds
- Must be able to push, pull, lift, and bend at the knees and waist, twist body at the waist, raise and hold arms overhead, and turn head-neck-shoulders as needed
Requirements
- Excellent problem-solving and critical thinking skills
- Energetic, hardworking, and able to multi-task
- Show initiative, responsibility, and must be reliable
- Good interpersonal and communication skills
- A positive attitude, strong work ethic, and a team player
- Must have a valid driver’s license and authorized to work in the U.S.
- Complete all required training courses through Jiffy Lube University