What are the responsibilities and job description for the Warranty Manager position at Mercedes-Benz of San Francisco?
Warranty Manager
Position Summary
The Warranty Manager is responsible for overseeing all warranty operations within the dealership, ensuring compliance with Mercedes-Benz (MBUSA) policies and procedures. This position ensures accurate claim submission, timely processing, and appropriate reimbursement from the manufacturer. The Warranty Manager acts as a liaison between the dealership, manufacturer, and internal departments to maintain efficient, compliant, and profitable warranty operations.
Key Responsibilities
- Manage the daily operations of the warranty department, ensuring all claims are processed accurately and in compliance with MBUSA guidelines.
- Review repair orders, technician notes, and parts documentation to verify warranty eligibility and ensure proper labor operations, times, and parts are used.
- Submit, track, and reconcile warranty claims and chargebacks in a timely and efficient manner.
- Communicate with MBUSA representatives regarding claim approvals, denials, audits, and updates to warranty policy and procedure.
- Maintain thorough and organized records of all warranty transactions, audits, and correspondence.
- Monitor warranty metrics and performance reports; identify trends and recommend process improvements to minimize denied claims and maximize recovery.
- Train and support service advisors, technicians, and parts staff on proper warranty documentation, repair order accuracy, and MBUSA policy updates.
- Coordinate with accounting to ensure accurate posting of warranty credits and adjustments.
- Handle customer inquiries or escalations related to warranty repairs or coverage in a professional and timely manner.
- Stay current with manufacturer training, bulletins, and updates to maintain compliance and operational excellence.
Qualifications
- Education: High school diploma or equivalent required; Associate or Bachelor’s degree in Business, Automotive Technology, or related field preferred.
- Experience: Minimum 3–5 years of experience in dealership warranty administration, with Mercedes-Benz or other luxury automotive brands strongly preferred.
- Knowledge/Skills:
- Deep understanding of MBUSA warranty policies, processes, and systems (e.g., WIS, NetStar, Warranty Link).
- Strong attention to detail, analytical and problem-solving skills.
- Proficiency in dealership management software (CDK, Reynolds & Reynolds, etc.) and Microsoft Office Suite.
- Excellent written and verbal communication skills.
- Ability to train, coach, and collaborate effectively with cross-functional teams.
Core Competencies
- Integrity and adherence to company and manufacturer policies
- Accuracy and accountability in data management
- Excellent organizational and time management skills
- Strong interpersonal and communication abilities
- Continuous learning and adaptability to process or system changes
Physical Requirements
- Prolonged periods of sitting and computer work.
- Ability to occasionally lift up to 25 lbs.
- Work performed primarily in an office environment within the dealership.
Compensation and Benefits
- Competitive salary based on experience
- Performance-based incentives
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- 401(k)
- Mercedes-Benz training and development opportunities
Our employees are members of the family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Bay Area. If you are looking for a rewarding career, we would like to meet you and discuss the endless possibilities.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.