What are the responsibilities and job description for the Lead Service Technician position at Mercedes-Benz of San Francisco?
Lead Service Technician Mercedes-Benz of San Francisco
Are you a successful technician ready to take the next step into shop leadership? If you take pride in clean, accurate work and want to mentor and develop the team around you, this role is built for you.
Mercedes-Benz of San Francisco has served the San Francisco Bay Area for over 60 years, representing a brand recognized as the standard in quality, safety, luxury, and value.
Job Summary
The Lead Service Technician oversees daily repair operations within the shop, leads a team of technicians, performs advanced diagnostics and repairs, and ensures all work meets safety and quality standards. We have strong, consistent volume and we're growing the team to add capacity and improve production efficiency. When the team you lead produces, we all succeed.
Our Shop
Our shop runs on mutual respect: ego-free, drama-free, and we hire for skill and attitude.
Essential Duties:
Include but are not limited to:
- Lead by Example: Perform advanced diagnostics, maintenance, and repairs that set the standard for quality and safety in the shop.
- Team Supervision: Direct and support technicians during daily operations to ensure work is completed efficiently and correctly.
- Training & Development: Train and mentor newer technicians, support skill development, and reinforce safe, best-practice repair methods.
- Work Assignment: Dispatch jobs, monitor progress, and provide guidance to keep workflow organized and on schedule.
- Quality Control: Inspect completed repairs to verify they meet shop standards and comply with safety regulations.
- Problem-Solving: Assist technicians with complex diagnostics and escalated repairs.
- Safety Enforcement: Ensure all work complies with OSHA requirements and company safety procedures.
Required Skills & Qualifications:
- Extensive hands-on experience with Mercedes-Benz or other European vehicles.
- Consistent production, top-quality work, and pride in the craft.
- Dedication to shop success and the team around you.
- Strong technical reputation and the desire to mentor others. Prior formal leadership experience welcomed but not required.
- Strong diagnostic and troubleshooting skills across electrical, mechanical, and brake systems.
- Working knowledge of MBUSA repair standards and warranty documentation requirements.
- Ability to prioritize and manage time in a fast-paced, high-volume shop environment.
- Strong communication skills and a team-oriented mindset.
- Valid California driver's license with a clean driving record.
- Own set of professional tools.
Compensation
Compensation rewards both individual production and team success: base hourly, leadership premium, and production bonus.
Our employees are members of the family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Bay Area. If you are looking for a rewarding career, we would like to meet you and discuss the endless possibilities.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.