What are the responsibilities and job description for the BDC Customer Care Specialist position at Mercedes-Benz of Oakland?
Job Summary: We are looking for a BDC Customer Care Specialist to join our growing team! The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our product and feature offerings.
Benefits
- Group Health Plan
- Paid Holidays
- Paid Time Off
- 401k Plan
- Employee Discounts
- Voluntary Insurance
- Employee Assistance Program
- Flexible Spending Account Plan
- Collaborate Team Environment
- Career Progression and Advancement
Responsibilities
- Promote and seek out opportunities to deliver a top-notch customer experience
- Interact with customers to identify their individual needs and opportunities for new/used cars sales presentation
- Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
- Complete phone calls as assigned by the BDC Manager
- Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
- Stay informed about new products, features, accessories, etc., and their benefits to customers
- Attend product and sales training as requested by BDC
- Attend sales meetings
- Maintain a professional appearance
Qualifications
- High school diploma or general education degree (GED)
- Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy
- Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
- Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
- Clean driving record & valid driver’s license
About Us: Euromotors Auto Group has been in the automotive industry for 60 years. We are proud to serve the Northern California Area with brands that are nothing but the best. We pride ourselves on making the buying and ownership experience simple and fun at the same time. We have a strong commitment to serving the community and pledge to provide outstanding service with transparency and respect to all. Our employees are members of the family who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Northern California. If you are looking for a rewarding career, we would like to meet you and discuss the endless possibilities.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.