Product Concierge

Mercedes-Benz of North Haven | North Haven, CT

About The Role

Mercedes-Benz of North Haven is seeking a polished, passionate, and customer-focused Product Concierge to join our Sales Support team. This is a client-facing role at a luxury automotive dealership, first impressions matter, and you will be the face of the Mercedes-Benz ownership experience.

As our Product Concierge, you will guide customers through a thorough, white-glove vehicle orientation at the time of delivery — covering every feature, technology, and system across our new, pre-owned, and Certified Pre-Owned (CPO) inventory. Whether a client is taking delivery of an AMG performance vehicle or a Certified Pre-Owned GLE, they will leave with confidence, excitement, and a deep understanding of their investment.

About Mauro Motors

Mercedes-Benz of North Haven is part of Mauro Motors Automotive Group, a family-owned and operated company with over 30 years of excellence as Connecticut's recognized experts in German luxury vehicles. With a team of 300 employees, our culture is built on performance, collaboration, and a relentless commitment to the client experience.

What You'll Do

Vehicle Delivery & Feature Orientation

• Conduct comprehensive, personalized delivery experiences for every client taking possession of a new, pre-owned, or CPO Mercedes-Benz vehicle
• Walk clients through the full operation of their vehicle — MBUX infotainment, navigation, smartphone integration (Apple CarPlay / Android Auto), driver assistance systems, safety technologies, and model-specific features
• Tailor each delivery to the individual client — adjusting depth, pace, and focus based on their comfort level with technology
• Ensure every client departs informed, confident, and genuinely excited about their vehicle
  
  
  

Sales Team Support

• Serve as the product knowledge expert for the sales floor — supporting consultants during the sales process with in-depth demonstrations and feature walk-around
• Prepare vehicles for test drives and deliveries, ensuring pristine presentation standards are maintained at all times
• Assist with inventory organization and front-line vehicle readiness
  
  
  

Client Communication

• Engage with clients professionally in person, by phone, via email, and through text — always reflecting the standard of a world-class luxury brand
• Schedule and coordinate delivery appointments and follow-up consultations
• Proactively connect with post-delivery clients to answer questions and reinforce satisfaction
  
  
  

Administrative & CRM Support

• Accurately input and maintain vehicle and customer data within the dealership's platforms
• Support the new and preowned vehicle process and assist in marketing efforts.
  
  
  

Brand & Social Media Presence

• Represent the Mercedes-Benz brand authentically on social media — showcasing inventory, features, dealership events, and ownership lifestyle content
  
  
  

Who You Are

• Professional in appearance and presence — you understand that representing a luxury brand requires the highest personal standard at all times
• A natural communicator who puts clients at ease and makes complex technology feel approachable
• Genuinely passionate about automobiles and eager to become a true Mercedes-Benz product expert
• Highly adaptable with technology — you learn new systems quickly and enjoy teaching others
• Calm, composed, and solution-oriented under pressure
• A team player who uplifts those around you and takes pride in collective success
• Detail-oriented, punctual, and consistently reliable
  
  
  

Qualifications

• Minimum one year of customer-facing experience in a service, hospitality, or retail environment
• Strong verbal and written communication skills
• Demonstrated comfort with and enthusiasm for technology
• Active presence and confidence on social media platforms
• Valid driver's license with a clean driving record
• Professional appearance and presence required; dealership dress code applies
  
  
  

Compensation & Benefits

• Industry-Leading Competitive Pay — we grow, you grow
• Performance Bonus Plans
• Full Medical Benefits — Health, Dental & Vision
• PTO
• Sick Leave
• 401(k) with Dollar-for-Dollar Match — up to $5,000/year
• Ongoing Training — live onsite, offsite, and virtual
• Employee Discounts — Sales, Service & Parts
  
  
  

Mercedes-Benz of North Haven is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.