Business Development Center (BDC) - Mercedes-Benz of Music City

ABOUT THE ROLE:

Automotive Business Development Center (BDC) Associate

At Mercedes-Benz of Music City, we believe every interaction reflects the Mercedes-Benz brand. We are seeking a polished, professional, and customer-focused Business Development Center (BDC) Associate who is passionate about delivering an exceptional ownership experience from the very first phone call. As a member of our team, you will serve as the voice of our dealership, helping customers with sales and service inquiries while creating a welcoming, seamless experience that exceeds expectations.

The ideal candidate is polished, dependable, and thrives in a fast-paced, customer-focused environment.

ESSENTIAL DUTIES:

• Professionally answer incoming calls for all dealership departments and direct customers to the appropriate team member.
• Build rapport with customers while providing a warm, knowledgeable, and concierge-level experience.
• Make outbound calls to prospective and existing customers using dealership-provided leads and customer lists.
• Schedule and confirm service appointments while ensuring a convenient and personalized experience for every client.
• Verify customer and prospect information and accurately document all interactions within the dealership CRM.
• Follow up with sales and service customers to ensure complete satisfaction and reinforce our commitment to exceptional service.
• Utilize phone, text messaging, and email to maintain consistent and timely communication with customers.
• Partner closely with Service and Sales Managers to support dealership goals and deliver a seamless customer journey.
• Welcome guests and assist with showroom reception as needed.
• Maintain detailed records, appointment activity, and customer follow-up to ensure no opportunity is missed.
• Complete the Mercedes-Benz certification and training curriculum.
• Participate in ongoing professional development focused on luxury hospitality, customer experience, dealership processes, and our organizational culture.

QUALIFICATIONS:

• Minimum of 2 years of Automotive BDC experience required
• Minimum of 2 years of customer service experience required
• Excellent verbal and written communication skills
• Professional phone presence with exceptional etiquette
• Strong organizational and multitasking abilities
• Experience using CRM systems and Microsoft Office
• Positive attitude with a passion for delivering world-class customer service
• Team-oriented mindset and commitment to excellence
• Product knowledge; sales skills
• Ability to collaborate with others
• Must be a team player with impeccable honesty and integrity
• Maintain a high level of professional personal appearance, grooming and conduct
• Hold current and valid driver license
• Must be able to work a fluctuating schedule six days per week

Schedule: This is a full-time (40 hours per week)

Work Location: In person

Starting Compensation: $18.00 hourly