Internet Specialist - Mercedes-Benz of Austin

We are seeking a motivated and customer-focused Internet Specialist to join our team at Mercedes-Benz of Austin. The Internet specialist will be responsible for handling internet leads, inbound/outbound calls, and appointment scheduling to ensure a world-class customer experience. This position plays a critical role in bridging the gap between online inquiries and in-store visits, driving showroom traffic, and contributing to sales success. In addition, the Internet Specialist will be tasked with proactive lead generation using Automotive Mastermind and Star Loyalty tools to identify and engage potential customers.

Key Responsibilities include but are not limited to:

• Respond promptly and professionally to internet leads, phone calls, text messages, and chat inquiries.
• Follow up with prospects to schedule showroom appointments and confirm attendance.
• Proactively generate sales and service opportunities through Automotive Mastermind and Star Loyalty platforms, identifying high-potential customers for outreach.
• Maintain detailed and accurate records of customer interactions in the CRM.
• Assist in long-term customer relationships through consistent follow-up & engagement.
• Collaborate closely with sales managers and product specialists to ensure smooth customer handoffs.
• Achieve daily, weekly, and monthly goals related to appointment setting, lead generation, and show rates.
• Uphold Mercedes-Benz standards of luxury, professionalism, and service excellence.
  
  
  

Qualifications & Skills:

• Previous BDC, call center, or customer service experience preferred.
• Strong communication skills (verbal and written).
• Comfortable with phone, text, email, and online chat communications.
• Experience with lead generation platforms such as Automotive Mastermind and Star Loyalty is a strong plus.
• Ability to work in a fast-paced, goal-oriented environment.
• Professional demeanor with a positive and team-oriented attitude.
• Proficiency with CRM tools (DriveCentric, VinSolutions, DealerSocket, or similar) is a plus.
  
  
  

Schedule:

• This is a full-time position
• Monday-Saturday from 9:00 am - 6:00 pm
• Off Sunday and one week day
  
  
  

Compensation:

• Starting at $20 per hour, plus bonus for appointment shown
  
  
  

What We Offer:

• Competitive hourly pay plus performance bonuses.
• Full-time, (40 hrs/week, in-store).
• Comprehensive benefits package (health, dental, vision, PTO, 401k).
• Training and growth opportunities within a prestigious luxury brand.
• A professional, supportive work environment where you’ll be a key part of our success.
  
  
  

CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.

As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

Core Values:

Transformational Not Transactional - Be Transformational

We do what we say we're going to do

We encourage and support each other

We're committed to continuous growth

Benefits

The Continental Automotive Group is an equal opportunity employer and a drug free workplace.

All Continental Automotive Group Full-Time Employees Receive:

Employer Paid Dental Insurance

Employer Paid Life Insurance

Employer Paid Medical Insurance

Employer Paid Health Savings Account Contribution

Employer Paid Wellness Clinic

Employer Paid Flu Vaccinations Every Fall

Employer Percentage Matching for 401k

Employer Paid Parental Leave

5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)

14 Paid Time Off Vacation Days/Year (60 days - 3 years)

19 Paid Time Off Vacation Days/Year (3 - 7 years)

24 Paid Time Off Vacation Days/Year (7 years)

Annual Christmas Bonus Based on Tenure

Annual Christmas Party

Annual Employee Appreciation Dinner

Employee Vehicle Purchase Program

Employee Discounts on Collision Repair, Parts, and Service

Bi-Weekly Pay Periods, Paid on Fridays

Holidays: Thanksgiving, Christmas & New Years

Employer Paid Lunches Every Saturday

Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)

Access to In-House Insurance Agency

Access to In-House Marketing Agency

Voluntary Life Term and Whole Insurance

Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield

$200 Donation to Charity of Your Choice with Approval

We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!

CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.