What are the responsibilities and job description for the Senior Product Manager - Payment Transactions position at Mercedes-Benz Financial Services USA LLC?
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Mercedes‑Benz High‑Power Charging (MBHPC) | New York City, NY or Atlanta, GA
Mercedes-Benz High-Power Charging (MBHPC) is building a premium, open-access charging network designed for all EV drivers. In this role, you aren’t just connecting APIs; As the Senior PM for Roaming & Customer Voice, you are the final gatekeeper for quality. Your goal is to achieve market-leading first-time success rates, ensuring that every driver—regardless of their vehicle brand—experiences a dependable, 100% accurate charging session.
You will lead the charge in achieving market-leading 1st-time success rates. You will have the unique autonomy to "gate-keep" quality, with full sign-off authority on roaming partner go-lives. While you will navigate a shared engineering pool, you will have the data and the forum to ensure the "Voice of the Customer" directly dictates technical priorities.
This role sits at the heart of interoperability, customer trust, and network utilization.
Benefits
When working at Mercedes-Benz High - Power Charging (MBHPC), you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.
As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:
Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance
Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!
Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program
We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities
Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child
Want to go back to school? Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework
What You’ll Do
As Senior Product Manager for Payment Transactions, you will own the end‑to‑end on‑site payment experience from
a product and customer perspective. Your focus is not just building features, but ensuring payment works reliably,
predictably, and at scale in the real world.
Own the payment experience
Define the customer behavior of on‑site payment at chargers (card, contactless, mobile wallet)
Clearly distinguish usable vs. unusable payment states from a customer perspective
Ensure graceful behavior under degraded conditions such as intermittent connectivity or terminal instability
Steer external payment partners
Act as the primary product counterpart to payment terminal vendors and acquirers
Challenge external engineering teams with clear requirements, acceptance criteria, and evidence‑based escalations
Lead structured root‑cause analyses and drive corrective actions that prevent recurrence
Drive reliability through product ownership
Own prioritization and the "Go/No-Go" for all payment-related deployments.
Gate firmware, configuration, and internal system changes from a customer and stability standpoint
Translate incidents and failures by leading the deep-dive RCAs that result in permanent, programmatic gains in payment
success
Be accountable for outcomes
Represent payment stability in network quality forums
Drive measurable improvements in start success and full‑journey success metrics
Work closely with reliability engineering, data, operations, and support teams
Qualifikationen
Qualifications:
What You Bring
5 years of Product Management experience in payments, fintech, EV charging, or other transactional systems
Strong technical acumen and proven experience steering external technology vendors
Experience working with field‑deployed, customer‑critical systems
Data‑driven mindset with a focus on operational excellence and reliability
Passion for electric mobility and building infrastructure customers can trust
What Success Looks Like
In the first 3 months
You have a clear, data‑backed understanding of where and why on‑site payment fails across the network.
You’ve established strong working relationships with payment terminal vendors, acquirers, reliability engineering, and
operations.
Payment failure modes are clearly defined, categorized, and tied to customer impact metrics.
You are an active, credible owner in the Network Quality meeting, speaking with evidence rather than hypotheses.
In the first 6 months
Measurable reduction in payment‑caused start failures and unstable terminal states. Repeat payment incidents are declining because fixes address root causes—not symptoms. Payment‑related changes follow clear go‑live and rollback criteria, reducing regressions. External partners respond with urgency and clarity because expectations and acceptance criteria are unambiguous. Over time On‑site payment is no longer one of the top drivers of first‑time or full‑journey failure. Payment stability is predictable enough to be treated as a given—not a recurring escalation topic. Your work directly contributes to higher customer trust, utilization, and revenue protection across the network.
If you were not re-directed successfully after clicking the “Apply for this job” button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl
Mercedes-Benz High-Power Charging offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements.
EEO/Minorities/Females/Disabled/Vets
Benefits
Mitarbeiter Events
Mitarbeiterrabatte möglich
Mitarbeiterhandy möglich
Mobilitätsangebote
Betriebliche Altersversorgung
Gesundheitsmaßnahmen
Coaching
Parkplatz
Gute Anbindung
Kantine, Café
KontaktMercedes-Benz Financial Services USA LLC
770 11th Avenue10019 New YorkDetails zum Standort
NAFTA SSC E-Mail: nafta_ssc_recruiting@mercedes-benz.com
Bewerben
Mercedes‑Benz High‑Power Charging (MBHPC) | New York City, NY or Atlanta, GA
Mercedes-Benz High-Power Charging (MBHPC) is building a premium, open-access charging network designed for all EV drivers. In this role, you aren’t just connecting APIs; As the Senior PM for Roaming & Customer Voice, you are the final gatekeeper for quality. Your goal is to achieve market-leading first-time success rates, ensuring that every driver—regardless of their vehicle brand—experiences a dependable, 100% accurate charging session.
You will lead the charge in achieving market-leading 1st-time success rates. You will have the unique autonomy to "gate-keep" quality, with full sign-off authority on roaming partner go-lives. While you will navigate a shared engineering pool, you will have the data and the forum to ensure the "Voice of the Customer" directly dictates technical priorities.
This role sits at the heart of interoperability, customer trust, and network utilization.
Benefits
When working at Mercedes-Benz High - Power Charging (MBHPC), you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.
As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:
Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance
Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!
Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program
We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities
Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child
Want to go back to school? Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework
- $6k for undergraduate
- $8k for graduate
What You’ll Do
As Senior Product Manager for Payment Transactions, you will own the end‑to‑end on‑site payment experience from
a product and customer perspective. Your focus is not just building features, but ensuring payment works reliably,
predictably, and at scale in the real world.
Own the payment experience
Define the customer behavior of on‑site payment at chargers (card, contactless, mobile wallet)
Clearly distinguish usable vs. unusable payment states from a customer perspective
Ensure graceful behavior under degraded conditions such as intermittent connectivity or terminal instability
Steer external payment partners
Act as the primary product counterpart to payment terminal vendors and acquirers
Challenge external engineering teams with clear requirements, acceptance criteria, and evidence‑based escalations
Lead structured root‑cause analyses and drive corrective actions that prevent recurrence
Drive reliability through product ownership
Own prioritization and the "Go/No-Go" for all payment-related deployments.
Gate firmware, configuration, and internal system changes from a customer and stability standpoint
Translate incidents and failures by leading the deep-dive RCAs that result in permanent, programmatic gains in payment
success
Be accountable for outcomes
Represent payment stability in network quality forums
Drive measurable improvements in start success and full‑journey success metrics
Work closely with reliability engineering, data, operations, and support teams
Qualifikationen
Qualifications:
What You Bring
5 years of Product Management experience in payments, fintech, EV charging, or other transactional systems
Strong technical acumen and proven experience steering external technology vendors
Experience working with field‑deployed, customer‑critical systems
Data‑driven mindset with a focus on operational excellence and reliability
Passion for electric mobility and building infrastructure customers can trust
What Success Looks Like
In the first 3 months
You have a clear, data‑backed understanding of where and why on‑site payment fails across the network.
You’ve established strong working relationships with payment terminal vendors, acquirers, reliability engineering, and
operations.
Payment failure modes are clearly defined, categorized, and tied to customer impact metrics.
You are an active, credible owner in the Network Quality meeting, speaking with evidence rather than hypotheses.
In the first 6 months
Measurable reduction in payment‑caused start failures and unstable terminal states. Repeat payment incidents are declining because fixes address root causes—not symptoms. Payment‑related changes follow clear go‑live and rollback criteria, reducing regressions. External partners respond with urgency and clarity because expectations and acceptance criteria are unambiguous. Over time On‑site payment is no longer one of the top drivers of first‑time or full‑journey failure. Payment stability is predictable enough to be treated as a given—not a recurring escalation topic. Your work directly contributes to higher customer trust, utilization, and revenue protection across the network.
If you were not re-directed successfully after clicking the “Apply for this job” button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl
Mercedes-Benz High-Power Charging offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements.
EEO/Minorities/Females/Disabled/Vets
Benefits
Mitarbeiter Events
Mitarbeiterrabatte möglich
Mitarbeiterhandy möglich
Mobilitätsangebote
Betriebliche Altersversorgung
Gesundheitsmaßnahmen
Coaching
Parkplatz
Gute Anbindung
Kantine, Café
KontaktMercedes-Benz Financial Services USA LLC
770 11th Avenue10019 New YorkDetails zum Standort
NAFTA SSC E-Mail: nafta_ssc_recruiting@mercedes-benz.com
Bewerben