Softskill Trainer(Fixed-term contract for 14 months/Maternity Leave Backup)

[ENG]

Execution of FTF Training 
    Deliver Mercedes-Benz authorized training to dealer customer contact employees of After-Sales
    Deliver training such as customer services, sales process, complaint management etc. 
    Operational lead of F2F(or Virtual) training
    Support and deliver other job profile training upon request    

Execution of Customer Contacts Training Material Translation 
    Translate Customer Contact training materials(incl. digital training materials) 
    Revise the translated digital training materials
    Support Digital Learning Manager to align business objectives with digital learning strategy   

Training Quality and Success Management
    Manage training participants and attendance list
    Manage Retail HR Report with certification/qualification status update (C-rate)
    Participate in required TtT program and cascade information to entire team members
    Attend Train the training and acquire certification of C-Trainer
    Conduct and consolidate the test of trainees
    Manage the training feedback within the learning management system(GTLS)   

Retail Career Management Program
    Discuss with Learning Coordinators or/and Trainees to support on operational support of training programs
    Interactive discussion with training administrator for the management of GTLS(Global Training Learning System)    

Planning & Reporting
    Make official invitation for training and send it out to dealer
    Develop training report by program for the training operational management perspective    
 

[KOR]

    After-Sales Mercedes-Benz
    Customer Service, Sales Process, Complaint Management
    (F2F) Virtual Training
     Job Profile Training
 

Customer Contact     

    Customer Contact
    
    Digital Learning Manager
 

    
    Retail HR Report (C-Rate)
     TtT
    Train the Trainer C-Trainer
     (Test)
    GTLS(Global Training Learning System)
 

Retail Career Management Program     

    Learning Coordinator
    GTLS Training Administrator

    Dealer
    
 

[ENG]

Education
    Minimum B.A. degree
    B.A. degree in Business Administration or/and Education preferred \

Experience 
    Minimum 2-3 years of job experience in training or consulting
    Preferred in experience of retail or/and customer service industry

Specific knowledge
    English proficiency in business context level
    Education, Facilitation and training assessments(e.g. DiSC, MBTI, etc.) related certification preferred
    Automotive customer service operation business knowlege
    Automobile product and technical knowledge 
    Background knowledge of human resource development and training skills
 

[Other Information]

Recruitment Process - Mercedes-Benz Korea follows a structured recruitment process consisting of the following steps:

1) Document Screening
2) Personality & aptitude test
3) First Interview
4) Second Interview
5) Offer Discussion
6) Final Selection

Recruitment Notice

• Applicants may apply for only one position currently open at Mercedes-Benz Korea (duplicate applications are not allowed).
• Only candidates who have no restrictions on overseas travel are eligible to apply. (For male applicants, military service must be completed or exempted.)
• Applicants eligible for employment protection (e.g., veterans, persons with disabilities) will be given preference in accordance with relevant laws.
• Mercedes-Benz Korea conducts its recruitment process in compliance with Article 7 of the Equal Employment Opportunity Act.
• If any information provided in the application or during the recruitment process is found to be false, unverifiable by documentation, or if fraudulent documents are submitted, the offer may be revoked or the applicant may face disadvantages in the process.
• In accordance with Article 11 of the Fair Hiring Procedure Act, applicants may request the return of submitted documents. However, documents submitted via the company website or email, or those voluntarily provided without the company's request, are not subject to return.

[KOR]

• /

• 2~3
• Retail / Customer Service

• , DiSC, MBTI
• HRD(Human Resource Development)

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