Food Service Supervisor

SUPERVISOR JOB DESCRIPTION – MERA, JFK Terminal 8

Position Title: Supervisor – Restaurant
Location: MERA, JFK International Airport – Terminal 8
Pay Range: $25-$27 per hour (based on experience and position level)
Employment Type: Full-Time

COMPANY SUMMARY:

MERA is a private multinational company focused on food and beverage concessions with critical mass in non-traditional locations such as airports and cruise ports. MERA actively seeks operations in the food and beverage industry where we can add value and increase revenue.
We are operators, concept developers, franchise partners, strategic allies, and restaurant owners. We welcome over 200,000,000 guests annually in 5 countries, 2 cruise ports, and 18 terminals, through more than 53 brands and 200 units, and growing.
As a family-owned and operated business, Mera's success has been driven by our core values: Passion, Integrity, Trust, Excellence, and Respect.

POSITION SUMMARY:

Supervisors at MERA in JFK Terminal 8 play a key leadership role in the daily operations of our quick-service restaurants (QSR). This position supports the Unit Manager by overseeing front-line staff, ensuring operational excellence, and maintaining high standards of service, quality, and cleanliness.

The Supervisor is responsible for leading by example—supporting the team during peak service, monitoring food safety and sanitation, and ensuring all company policies and brand standards are followed. The ideal candidate thrives in a fast-paced airport environment, demonstrates strong communication and leadership skills, and is committed to providing an exceptional guest experience.

KEY RESPONSIBILITIES:

Team Leadership & Operations

• Supervise daily operations of the QSR unit, ensuring efficiency, consistency, and adherence to brand standards.
• Lead, train, and motivate team members to deliver excellent customer service and maintain speed of service goals.
• Support the Unit Manager in onboarding and developing new employees.
• Assist with shift scheduling, break management, and ensuring adequate coverage during peak periods.
• Maintain a professional and positive work environment that fosters teamwork and accountability.

Customer Service & Quality Assurance

• Ensure guests receive prompt, friendly, and accurate service at all times.
• Monitor food preparation, presentation, and portioning to meet company and brand quality standards.
• Handle guest inquiries and resolve complaints quickly and effectively.
• Uphold cleanliness and organization throughout the restaurant, including front- and back-of-house areas.

Operational Support

• Assist in opening and closing procedures, including cash handling, register reconciliation, and daily reporting.
• Monitor inventory levels, communicate shortages, and assist with restocking as needed.
• Ensure compliance with health, sanitation, and safety regulations as mandated by JFK Airport, the NYC Health Department, and company policy.
• Support the Unit Manager with special projects, promotions, and audits.

Leadership in Action

• Act as the on-duty leader in the absence of the Unit Manager.
• Maintain strong communication between front-of-house and back-of-house teams.
• Promote a culture of respect, inclusivity, and integrity consistent with MERA’s values.

QUALIFICATIONS / SKILLS:

• Minimum of 1–2 years of supervisory or shift lead experience in QSR, fast casual, or high-volume food service operations.
• Strong leadership and interpersonal skills with the ability to motivate and direct a diverse team.
• Excellent communication and problem-solving abilities.
• Strong understanding of food safety, sanitation, and quality standards.
• Ability to multitask and maintain composure in a fast-paced airport environment.
• Proficiency with POS systems and basic cash handling procedures.
• Flexibility to work early mornings, evenings, weekends, and holidays as required by airport operations.

EDUCATION AND EXPERIENCE:

• High school diploma or GED required; associate degree in Hospitality, Culinary Arts, or Business preferred.
• Experience in airport-based or unionized food service operations is a plus.
• ServSafe certification preferred or willingness to obtain within 30 days of hire.

ESSENTIAL PHYSICAL FUNCTIONS:

• Ability to work a minimum of 40 hours per week.
• Stand and walk for extended periods (8–10 hours per shift).
• Lift and carry up to 50 lbs. regularly.
• Ability to work in both hot and cold environments.
• Comfortable working in a high-traffic, fast-paced airport setting.

BENEFITS:

• Health, dental, and vision insurance.
• Paid Time Off (PTO).
• Complimentary shift meals and concessions discounts.
• Transit benefits (based on eligibility).
• Opportunities for advancement within MERA’s airport operations.

Note: All employees must pass required airport background checks and obtain any necessary clearances to work in secured areas of JFK Terminal 8.

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $25 - $27