What are the responsibilities and job description for the Software Support Engineer position at MEPPI?
Powering Innovation Through Advanced Software Support!
MEPPIs Service Center Division (SCD) is seeking an experienced and forward-thinking Software Support Engineer to provide technical software support for products and equipment installed and serviced by SCD. In this dynamic role, you will troubleshoot complex software issues, support remote monitoring and control technologies, collaborate with engineering teams, and help drive the evolution of software-enabled service capabilities across the division.
What Youll Do
Deliver Advanced Software Support: Provide software-related technical support for SCD products and technologies, including PLC controls, remote monitoring/telemetry, and augmented/virtual reality (AR/VR) applications.
Troubleshoot & Resolve Complex Issues: Diagnose and resolve software, communication, interfacing, and remote monitoring issues for customers and field technicians. Expand and utilize AI-based troubleshooting tools to enhance response efficiency.
Collaborate Across Stakeholders: Work closely with customers, vendors, and MEPPI divisions to clarify software requirements, discuss problems, and develop effective solutions.
Support Software Development & Deployment: Utilize or modify existing software to support remote monitoring, motion control, and electromechanical systems.
Responsibilities include writing software performance specifications, partnering with third-party developers, performing software testing, and developing necessary documentation.
Manage Software Compatibility & Updates: Assess software and hardware compatibility, system upgrades, patches, and cyber-security-related needs. Coordinate configuration control and software processes across SCD and other divisions.
Evaluate Engineering Changes: Review and route Engineering Change Notices (ECNs) related to software to ensure proper implementation and compliance.
Train & Mentor Technical Teams: Develop and deliver advanced software training for field technicians and technical support staff in collaboration with SCD training personnel. Provide mentoring and technical guidance to the support team.
Participate in Product Development: Contribute to product release design reviews alongside equipment design teams to ensure software integration readiness.
Engage with Customers & Teams: Participate in customer meetings, internal teams, and special events as a software subject matter expert.
Promote Division Excellence: Further the goals and professional reputation of SCD through effective collaboration with internal departments, vendors, and customers.
What You Bring
Education & Experience:
- Bachelors degree in Software Engineering or a related software discipline
- Minimum of 5 years of software development or software support experience, or equivalent education and experience
Technical Expertise:
- Advanced knowledge of modern software tools, cloud infrastructure, networking, platforms, and open-source technologies
- Intermediate knowledge of media packaging and encoding technologies
- Strong understanding of software integration, troubleshooting, and cyber-security considerations
Skills & Attributes:
- Advanced interpersonal, communication, and presentation skills
- Strong analytical and problem-solving abilities
- Ability to collaborate effectively with customers, vendors, and cross-functional engineering teams
Technology Proficiency:
- Advanced computer skills with emphasis on Microsoft Office products and related technical tools
Whats in It for You?
- Comprehensive Health Coverage: MEPPI pays 90% of medical, dental, and vision plan costs.
- Retirement Plans: 401(k) with up to a 4% company match.
- Generous Paid Time Off: Begin accruing vacation after 90 days, plus 12 paid holidays each year.
- Career Development: Take advantage of training programs and educational assistance to advance your technical career.
- Exclusive Employee Perks: Profit sharing, access to our 24/7 fitness center in Warrendale, PA, and participation in MEPPIs Wellness Program.
Why MEPPI
At MEPPI, youre part of a mission to deliver reliable, secure, and innovative power and service solutions. As a U.S. affiliate of Mitsubishi Electric, we combine global software expertise with hands-on engineering leadership to support critical industries and customers across North America.
About Us
Mitsubishi Electric Power Products, Inc. is a recognized leader in power systems, rail transportation, critical power solutions, and advanced service technologies. Join our global team and help shape the next generation of software-enabled service capabilities.
Equal Opportunity Employer
MEPPI is committed to creating an inclusive workplace. We welcome applicants from all backgrounds and ensure fair and equitable hiring practices.
Notice to Agencies and Search Firms
MEPPI does not accept unsolicited resumes from agencies or search firms. Resumes submitted without a signed search agreement will become the property of MEPPI, and no fee will be paid for any resulting hires.