What are the responsibilities and job description for the Field Service Technician II - Ashburn, VA position at MEPPI?
Powering Reliability, Protecting Critical Systems: Supporting the Future of Power Quality Solutions!
MEPPIs Service Center Division (SCD) is seeking a Field Service Technician II to support the troubleshooting, repair, testing, and maintenance of single- and three-phase uninterruptible power supplies (UPS) and related peripherals. In this role, you will work hands-on with power quality systems that support mission-critical facilities, ensuring reliable and continuous power solutions for our customers.
What Youll Do:
Deliver On-Site Support: Perform start-up services, preventative and remedial maintenance, field modifications, and testing of UPS and power quality equipment at customer sites.
Troubleshoot with Expertise: Identify, evaluate, and repair routine product failures; troubleshoot system malfunctions down to the board level within UPS systems with minimal guidance. Escalate non-routine failures to leadership as needed.
Support Customers & Partners: Provide technical support to internal and external customers, including third-party service organizations and end users. Coordinate technical sales and service support activities, including emergency service calls.
Respond When It Matters Most: Schedule and provide emergency technical support and on-call field service to ensure customer system reliability.
Collaborate for Better Solutions: Work with cross-functional MEPPI teams to identify product solutions that improve system performance, protection, and long-term reliability.
Inspect & Analyze Equipment: Inspect, test, and document failed products, components, and systems prior to factory return to determine defects and operational status.
Document with Accuracy: Maintain detailed service records and develop thorough documentation related to repairs, inspections, and analysis of UPS and/or energy storage equipment. UPS and/or energy storage equipment
Mentor & Support the Team: Provide guidance to less experienced technicians on troubleshooting system failures.
Stay Professional: Attend project meetings as required and submit accurate and timely expense reports in accordance with company policies.
What You Bring:
Education: Associate degree in Electrical/Electronics or a related technical field and/or four (4) years of experience troubleshooting and repairing technical, electrical, and/or electronic productsor equivalent education and experience.
Technical Skills: Intermediate knowledge of UPS products, services, and peripherals, including common electrical equipment used in data center environments.
Hands-On Expertise: Advanced proficiency with mechanical and electronic test equipment, including operation, data collection, and reporting.
Problem-Solving Ability: Advanced analytical and troubleshooting skills to support complex field service activities.
Communication: Advanced interpersonal, communication, and presentation skills to effectively engage with customers, employees, and suppliers.
Technical Knowledge: Ability to read and interpret detailed equipment schematics and facility one-line drawings.
Technology Proficiency: Advanced computer skills with emphasis on Microsoft Office products, MRP/ERP systems, and company timekeeping and expense reporting tools.
Additional Requirements: Basic knowledge of communication and networking protocols.
OSHA-10 Construction and NFPA-70E certifications.
Whats in It for You?
Competitive Pay: Earn a competitive hourly rate, with final compensation based on experience and qualifications.
Comprehensive Health Coverage: MEPPI covers 90% of the cost of medical, dental, and vision plans.
Retirement Plans: Plan for your future with our 401(k) program, including a company match.
Generous Paid Time Off: Enjoy vacation time plus 12 paid holidays each year.
Career Development: Grow your skills through professional training, certifications, and tuition assistance.
Exclusive Employee Benefits: Take advantage of profit sharing and discounts on MEPPI products and services.
Why MEPPI?
At MEPPI, youre not just another employeeyoure part of a mission to innovate and make an impact. As a U.S. affiliate of Mitsubishi Electric, we provide a collaborative, forward-thinking environment where your work helps protect critical infrastructure and shape the future of energy solutions.
About Us:
Mitsubishi Electric Power Products, Inc. (MEPPI) is a leader in North Americas power systems, rail transportation, and large visual display markets. Join a global organization thats driving the future of energy and infrastructure solutions.
Equal Opportunity Employer: MEPPI is committed to creating an inclusive workplace. We welcome applications from all backgrounds and ensure fair consideration for every candidate.
Notice to Agencies and Search Firms: MEPPI is not accepting unsolicited resumes from agencies or search firms for this position. Resumes submitted without a signed agreement will become the property of MEPPI, and no fee will be paid for placements resulting from unsolicited referrals.