Passenger Service Manager

Opportunity

We have an amazing opportunity to join our fantastic Menzies Aviation team as a Passenger Service Manager to support the operations in Fort Lauderdale, FL

We are looking for someone who has a proven track record in Airport Passenger Services Management.

If you love being in the heart of the operation and are ready to embrace the fast-paced environment of Aviation, then please read on!

Key responsibilities

The Passenger Service Manager will be responsible to assist the Passenger Service team to deliver excellent and safer performance in the Passenger service functions at a high-volume international airport.

You’ll put our people, our customers – and their customers, at the heart of everything you do.

What is in it for you?

Firstly, you will be working for the worlds’ largest aviation services provider (by number of countries) and with some of the most prestigious airlines in the industry. You will have the opportunity to shape and develop the team around you, ensuring you have the best team of experts in their field. 

In addition, medical and dental benefits, company matched Registered Retirement Saving Plan (RRSP) contribution, industry leading terms and conditions and full support and training throughout your career journey with us. 

What’s next?

If all the above has got you excited and you want to join Menzies Aviation, please hit the apply button!

About Us….

People. Passion. Pride. This is what has driven our teams since 1833.

We have been evolving as business since 1833 and have developed to become a critical partner in the global aviation industry, providing air cargo services, fuel services and ground services at airports on six continents.

That’s the big picture – but at the heart of our business is our people. Whether serving customers landside or airside, above or below the wing, we’re passionate about what we do and take great pride in delivering the best service for our customers.

Safety and security are our highest priority. We have a duty of care to look after each other, our customers, and their customers. Not only that but we truly care about the communities where will live and operate.

For Further Information See Job Description Below

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Primary Duties & Responsibilities: 

• Prepare commercial billing data as required for management reports.
• Prepare customer airline reports in line with their requirements.
• Build strong relationship with all customer airlines and deliver a customer focused operation.
• Planning resource allocation in each business unit
• Work closely with employees and provide on the job training and coaching
• Ensure adherence to all regulatory requirements for all relevant authorities.
• Ensure that airline customer standards are maintained and raised by continuous improvement.
• Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.
• Encourage, manage and develop staff in all aspects of the business.
• Control resource and cost allocation within budgetary restraints.

Must Meet the Following Minimum Requirements: 

• Previous management experience and a demonstrable track record of passenger services success.
  Excellent communication skills.
• Ability to build an excellent working relationship with staff, airline customers, airport authorities and suppliers.
• Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures.
• Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances.
• Must be able to lift at least 70 pounds on a continuous basis.
• Must be able to pass a ten-year background check as required by US Customs.
• Must pass a pre-employment drug test.
• Must have current driver’s license with no violations over the past 5 years.

                    Required