What are the responsibilities and job description for the Passenger Service Lead position at Menzies?
Essential Duties and Responsibilities:
- Co-ordinate, monitor and support the Passenger Services team.
- Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier’s standards.
- Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation
- Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents.
- Attend to the day to day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays.
- Liaison with Carriers’ representatives to ensure their requirements and standards are being met
- Assist in maintaining staff morale and have clear and open communication with staff
- Cover any manpower shortages and/or assist whenever necessary
- Other duties as assigned
Required Skills:
- Must be 18 years of age and have a High school diploma, GED or equivalent work experience
- One year college certificate or technical school, six months related experience or equivalent combination of education and experience
- Ability to supervise up to 10-15 passenger service agents
- Must be able to pass all pre-employment testing to include drug testing and a physical
- Ability to safely lift up to 70 lbs.
- Must maintain a valid state driver’s license
- Must be able and flexible to work variables shifts including weekends and holidays.