What are the responsibilities and job description for the Operations Agent position at Menzies?
Overview
People. Passion. Pride. This is what has driven our team since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
The Operations Agent is responsible for supporting the safe, efficient, and on-time operation of airport activities. This position coordinates aircraft servicing, monitors airside and terminal operations, ensures compliance with safety regulations, and works closely with airline partners, ground handling teams, airport authorities, and other operational departments to deliver exceptional service while maintaining operational excellence.
What you will be doing:
- Monitor daily airport and ramp operations to ensure safe and efficient aircraft turnaround
- Coordinate with airline personnel, dispatchers, ramp agents, fueling teams, catering, cabin cleaning, baggage handling, and maintenance personnel
- Conduct routine inspections of airport operational areas, including ramps, gates, taxiways, and service roads
- Respond to operational issues, flight delays, emergencies, and irregular operations (IROPs)
- Communicate operational updates to internal teams and airline customers
- Ensure compliance with FAA, TSA, OSHA, airport authority, and company policies and procedures
- Complete operational reports, incident reports, safety documentation, and daily logs
- Assist with gate assignments, aircraft parking, and equipment coordination as needed
- Monitor weather conditions and communicate operational impacts
- Support emergency response procedures and participate in safety drills
- Investigate operational concerns and recommend corrective actions
- Maintain accurate operational records using company systems and software
- Promote a culture of safety, customer service, and continuous improvement
- Perform other duties as assigned
Safety, Security, Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for:
- High school diploma or GED
- Must have current driver’s license
- Previous airport, airline, aviation, logistics, or operations experience preferred
- Strong organizational and multitasking abilities
- Excellent verbal and written communication skills
- Ability to make sound decisions in a fast-paced environment
- Basic computer proficiency, including Microsoft Office and operational software
- Ability to work independently and as part of a team
- Knowledge of airport operations and aircraft turnaround processes
- Understanding of aviation safety procedures and regulatory compliance
- Strong problem-solving and critical-thinking skills
- Excellent customer service and interpersonal skills
- Ability to prioritize multiple tasks under tight deadlines
- Strong attention to detail
- Ability to remain calm during operational disruptions and emergencies
- Ability to stand and walk for extended periods
- Ability to work indoors and outdoors in varying weather conditions
- Ability to lift up to 50 pounds occasionally
- Ability to climb stairs and access aircraft and operational areas
- Frequent bending, reaching, and walking across airport facilities
- Airport terminal, ramp, and airfield environments
- Exposure to aircraft noise, moving vehicles, jet blast, and varying weather conditions
- Must wear required personal protective equipment (PPE)
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now