What are the responsibilities and job description for the Frontier Baggage Service Agent (BSO) position at Menzies?
As a member of the Menzies Aviation Baggage Service team, you will be responsible for coordinating and handling customer baggage check-in and misplaced/lost baggage claims, provide reports to carriers, and assist customers with travel information.
Key Responsibilities
- Ability to read IATA tickets to determine flight departure times and connecting carriers
- Screens all interline passengers prior to placing bags on the interline return belts
- Ensures baggage tagging is correct
- Direct and assist passengers with mis-checked or short checked bags
- Handles misplaced/lost baggage claims and provides reports to Carriers
- Evaluates customer’s need concerning airline locations
- Is able to meet the Station’s attendance standards
- Other duties as assigned
Qualifications
- Must be at least 18 years of age
- Must pass a pre-employment drug screen
- Ability to proficiently read, write and speak English
- Must be comfortable lifting 70lbs
- Must be able to stand for long periods of time at the ticket counter and Arrivals areas
- Must pass FBI background check and obtain US Customs seal
- Must be available and flexible to work variable shifts including weekends and holidays
- Prior Customer Service Experience Strongly Preferred
- Intermediate Computer Skills Required
Benefits
- Flight Benefits with Frontier Airlines
- Advancement Opportunities
- Health, Dental, Vision, 401K
- Life and Short-Term Disability Insurance
- Paid Vacation
- Paid Training
- Uniform Provided
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually loud.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee must regularly lift and/or move up to 70 lbs