What are the responsibilities and job description for the Customer Service Supervisor position at Menzies?
Passenger Service Supervisor will have primary oversight of the fast-paced airport Passenger service environment providing quality Passenger service, ticketing, check-in processing, luggage claim handling and service assistance to all traveling passengers.
Primary accountabilities and duties include:
- Ensure accuracy of all weight and balance requirements.
- Promptly handle all Passenger service complaints with a focus on positive resolution.
- Responsible for staff scheduling, leadership development and employee accountability.
- Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation.
- Assist customers with special needs and unaccompanied minors.
- When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 times per day and responsible for open/closing aircraft doors.
- Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
- Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.
- Perform other duties as assigned.
Qualifications and Experience:
- Must be at least 18 years of age.
- Must have high school diploma or equivalent.
- Must have a positive, can-do, upbeat personality.
- Must be able to speak, read and write in English proficiently.
- Must be available and flexible to work variable shifts including weekends and holidays.
- Comfortably and continuously move/lift customer luggage with up to 70lbs.
- Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
- Will be exposed to respiratory irritants (jet fumes)
- Must pass an FBI criminal background check and obtain a customs seal.
- Must successfully complete and pass the initial new hire classroom and on-the-job training.
- Must have strong verbal and written communication skills.
- Knowledge of computer software programs.
- Must pass pre-employment drug test.