Supervisor

Supervisor

• Supervise daily wheelchair assistance operations across airport terminals, gates, and baggage claim areas.

• Assign work schedules, monitor staffing coverage, and coordinate service requests to ensure operational efficiency.

• Ensure passengers requiring mobility assistance receive timely and professional service.

• Monitor employee performance and provide coaching, training, and development to wheelchair agents.

• Address escalated passenger concerns and resolve customer service issues professionally.

• Coordinate with airline personnel, gate agents, dispatchers, and airport operations teams regarding passenger assistance needs.

• Ensure compliance with airport safety procedures, TSA regulations, ADA guidelines, and company policies.

• Monitor operational metrics, response times, and service quality standards.

• Assist with hiring, onboarding, attendance management, and disciplinary actions when necessary.

• Maintain accurate operational reports, staffing records, and incident documentation.

• Respond quickly to irregular operations, including delays, cancellations, and high passenger volume situations.

• Promote a safe, professional, and customer-focused work environment.

• Ensure proper handling and maintenance of wheelchairs and mobility equipment

• Perform other duties as requested

Experience

• 1 - 2 years: Previous Wheelchair assistance, customer service, hospitality, or airport operations experience .

• 1 - 2 years: Excellent verbal / written communication along with strong leadership and conflict-resolution skills.

Behaviors

• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them

Motivations

• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.