What are the responsibilities and job description for the Passenger Assistant Lead - Wheelchair position at Menzies Aviation LATAM?
Job Details
Description
QUALIFICATIONS:
Description
QUALIFICATIONS:
- EDUCATION AND EXPERIENCE
- High School diploma or equivalent.
- Some supervisory/management in shift work environment experience necessary.
- Must have proven previous supervisor/management exp.
- Verbal and written communications skills
- Must be 18 years of age or older.
- Must have reliable telephone and transportation.
- PERSONAL AND PHYSICAL REQUIREMENTS
- Treat all information as confidential.
- Possess the tact to deal with all levels of situations, client representatives, employees and the public.
- Must be able to sit, stand, lift, and/or bend throughout shift.
- Must pass pre-employment and random drug tests.
- Must complete a criminal background check.
- Must be able to read, understand and carry out instructions in English.
- Must meet necessary requirements to obtain a security sensitive identification badge.
- Must be able to verbally direct in English.
- Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
- Be able to resolve problem situations with passengers when necessary.
- Must be able to perform all duties of subordinate employees when necessary.
- Must be familiar with all pertinent regulations. (Company/Client/Government Agencies)
- Schedule personnel daily and furnish copy to General/Ops or Account Manager.
- Monitor employee activity and makes adjustments as needed,
- Make sure employee follow all regulations/procedures.
- Check In/Out sheets to insure all employees have logged in times correctly.
- Deals courteously and tactfully with fellow employees.
- Communicate effectively with fellow employees and client representatives.
- Make recommendations to General Manager and/or Ops Manager regarding personnel performance.
- Communicate safety hazards and equipment problems to General Manager/Ops Manager or Account Manager.
- Make sure state licenses and training records are current.
- On call 24 hours per day.
- Report inquiries and other major incidents to General Manger/Ops Manager or Account
- Respond to inquiries from client, staff, and passengers in a courteous manner.
- Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
- Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
- Attend meetings and inservices as required.
- Utilize appropriate communications channels and maintain records, reports and files as required.
- Must be in proper uniform or business attire as directed by company officials. Identification badges must always be visible.
- Adhere to company policies and procedures and participate in achievement of company objectives.
- Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
- Perform quality assurance service audits as directed to conform to client's specifications and/or procedures.
- Perform other duties as requested.