What are the responsibilities and job description for the Implementation Representative (Bilingual in Mandarin) position at Menusifu, Inc.?
Who we are:
Menusifu Inc. is a leading restaurant point-of-sale (POS) company based in New York. We provide a comprehensive, state-of-the-art restaurant management system for dine-in, take-out, delivery, and cafes. As a SaaS provider, our solutions cover everything from the supply chain to internal restaurant operations. With over 400 employees across six global offices, we're dedicated to building smarter restaurants and providing an innovative and seamless dining experience. We are a young, energetic, and ambitious team committed to professional growth and excellence.
What’s the role:
We look for a full-time Implementation Representative in our CA warehouse to work under the Implementation Manager. The Implementation Representative will deploy, repair, and replace our POS system based on customer needs. The ideal candidate is willing to travel around, has flexible schedules, and great customer service skills.
What you bring to the table:
- Handle Hardware and RMA Shipments,Install Software.
- Organize and Store Inventory According to Requirements.
- Inspect returned hardware, including PCs, printers, and cash drawers, to assess their condition and ensure compliance with the company'sreturn policies.
- Thoroughly inspect scrapped or damagedhardware(e.g., PCs, printers, cash drawers) to confirm that they no longer meetoperational standards.
- Conductregular inventory counts of hardware such as PCs, printers, and cash drawers to ensure that physical stock matches the recorded stock.
Who will be a best fit:
- Prior experience handling hardware such as PCs, printers, and cash drawers, with a basic understanding of hardware setup andmaintenance.
- Familiarity with installing and configuring operating systems such as Windows and Linux, with hands-onexperience in installing POS systems or related software.
- Experience handling RMA (Return Merchandise Authorization) processes, including inspecting, logging, and reconfiguring returned equipment.
- Ability to troubleshoot hardware and software issues and work with the technical support teamtoresolve problemsbefore shipment.
- Ensure accurate installation of software and configuration according to customer requirements, with strong organizational and execution skills.
- Strong teamworkskills to collaborate with warehouse management, technical support, andcustomerservice teams, ensuring smoothworkflow.
- Experience working in a warehouseordistribution environment, familiar with inventory managementandshippingprocesses.
- Willingness to learn new software, hardware technologies, and processes in a fast-paced environment.
What we offer:
- Growth Opportunities: Excellent career growth and professional development through our Mentor Program.
- Culture: A competitive compensation package, flexible working hours, and a vibrant, inclusive, and open start-up culture.
- Benefits: Comprehensive benefits package, including Health, Dental & Vision Insurance, FSA, and Paid Time Off (PTO).
- Competitive Salary package
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Will you now or in the future require sponsorship to work in the U.S.?
Experience:
- Driving: 1 year (Preferred)
- Computer hardware: 2 years (Required)
- Hardware Implementation: 2 years (Required)
Language:
- Chinese (Required)
Work Location: In person
Salary : $50,000 - $55,000