What are the responsibilities and job description for the Direct Care Worker (Relief/Per Diem) position at Mental Health Association - Western MA?
Direct Care Workers will provide a supportive environment in a community residential setting, empowering the participants who have been impacted by homelessness, psychiatric diagnosis, trauma, and/or addiction in achieving their vision of recovery and rehabilitation, focusing on strength and resiliency through person-centered planning. They will perform responsibilities professionally, in accordance with MHA’s Core Values (Respect, Integrity, and Compassion), organizational mission, policies, practices, program funding and applicable regulatory agency guidelines.
Pay Rate: $18-$19 an hour
Open Shift: Relief/Per diem (At least 2 shifts per month)
Key Responsibilities- Support participants with daily routines (cooking, cleaning, hygiene, etc.)
- Teach life skills and promote independence
- Provide transportation to appointments or activities
- Encourage self-advocacy and connect participants to community resources
- Facilitate group activities and house meetings
- Respond to health or behavioral concerns using supportive strategies
- Maintain accurate documentation and uphold safety protocols
About the GRIT Program
The GRIT program at MHA provides residential rehabilitation for individuals with substance use challenges and co-occurring mental health conditions. Residents participate in individualized counseling, recovery-focused programming, and community activities such as education, job training, or employment, all within a structured and supportive environment. With locations in Springfield (men’s programs) and Holyoke (LGBTQIA program), GRIT combines the comforts of home with access to vital resources. A skilled, multidisciplinary team works closely with each resident to support recovery, personal growth, and long-term stability, while creating personalized aftercare plans for a successful return to the community.
Equal Opportunity StatementThe Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
- High school diploma or GED
- Human services experience is preferred
- Valid driver’s license
- Reliable transportation to utilize during work hours
- Auto insurance with your name listed as an insured driver on the policy
- Strong communication skills and a team-first mindset
- Patience, compassion, and the ability to adapt to participant needs
- Ability to pass background checks and required certifications (MAP, CPR, First Aid)
Salary : $18 - $19