What are the responsibilities and job description for the Care Coordinator position at Mental Health Association - Western MA?
The Care Coordinator supports individuals by providing information, developing connections with community and behavioral health resources, and coordinating care services, including Medication-Assisted Treatment (MAT) and psychiatric care. The role also involves coordinating referrals and establishing aftercare and discharge plans.
Pay Rate: $19 - $21 an hour
Open Shifts:
- Monday through Friday 8am-4pm (40hrs)
- Monday through Friday 9am-5pm (40hrs) two open positions
- Monday through Friday 10am-6pm (40hrs)
Key Responsibilities- Assist clients in accessing needed services by providing information, making referrals, coordinating care, and ensuring follow-up.
- Develop and maintain connections with community resources and behavioral health services, including those available through clients’ insurance.
- Coordinate MAT, psychiatric services, and other clinical supports during residency and assist with aftercare planning post-discharge.
- Support clients in identifying recovery goals and developing individualized service plans in collaboration with the treatment team.
- Advocate on behalf of clients to ensure timely access to benefits, housing, healthcare, and other essential services.
- Document all client contacts, service coordination activities, and progress in accordance with agency policies and confidentiality standards.
- Engage with clients regularly to assess ongoing needs, provide support, and update care plans as appropriate.
- Maintain communication with external providers to ensure coordinated and continuous care across services.
- Provide crisis support and assist in developing crisis prevention and response plans when needed.
- Collaborate with program staff to ensure services are trauma-informed, person-centered, culturally responsive, and aligned with agency standards and regulations.
The GRIT program at MHA provides residential rehabilitation for individuals with substance use challenges and co-occurring mental health conditions. Residents participate in individualized counseling, recovery-focused programming, and community activities such as education, job training, or employment, all within a structured and supportive environment. With locations in Springfield (men’s programs) and Holyoke (LGBTQIA program), GRIT combines the comforts of home with access to vital resources. A skilled, multidisciplinary team works closely with each resident to support recovery, personal growth, and long-term stability, while creating personalized aftercare plans for a successful return to the community.
Equal Opportunity StatementThe Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
- Valid driver’s license, adequate auto insurance, a clean driving record, and a reliable vehicle during work hours.
- High School Diploma or equivalent (GED) required.
- Bachelor’s Degree in a related field preferred.
- Prior experience in Human Services required.
- Certified (or ability to become certified) in medication administration (MAP), CPR, and first aid.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (403B, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Long Term Disability
- $19 - $21 an hour
Salary : $19 - $21