Front Desk Attendant

Scheduled Shift: Saturday & Sunday; 4:00pm - 12:00am

The Front Desk Attendant is responsible for administrative duties related to the general safety and security of our 24-hour sites.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Ensure the general safety and security of the facility, including monitoring video surveillance equipment, fire systems, and all building exits.
• Conduct interior and exterior checks of the premises to maintain a safe environment.
• Enforce all property and leasing rules, ensuring compliance among residents and guests.
• Monitor incoming and outgoing guests, ensuring proper documentation and security protocols.
• Observe and report resident behaviors that may require attention or intervention.
• Maintain shift logs documenting any incidents, behaviors, or maintenance issues, and review previous shift logs to stay informed of potential concerns.
• Receive and record resident payments for meal programs and other fees.
• Assist with janitorial or kitchen duties if staffing is insufficient to ensure seamless operations.
• Maintain a strong knowledge of and compliance with Association policies and procedures.
• Collaborate with Resident Assistant Staff and Pool Staff during shifts when multiple staff members are required to ensure smooth operations.
• Create and distribute incident reports as needed for any occurrences that require documentation.
• Serve as a living example that recovery is possible, role modeling recovery and wellness in personal life.

KNOWLEDGE, SKILLS & ABILITIES:

• Education:
  • High School Diploma or GED required.
• Experience:
  • Experience with program housing and/or working with persons with mental illness preferred.
• Skills:
  • Strong interpersonal skills required, including setting and enforcing appropriate boundaries with residents.
  • Proficiency with basic office equipment and technology.
  • Ability to multi-task and prioritize responsibilities effectively
• Certification:
  • Adult CPR and First Aid certification preferred.
  • Current Tulsa City/County Health Department Food Handler’s permit is required within 90 days of hire.

WORK CONDITIONS & PHYSICAL DEMANDS:

• Work is performed in a climate-controlled office setting, with minimal exposure to extreme temperatures or hazardous environments.
• Moderate noise levels, including sounds from residential living such as conversations, ringing phones, and intercom announcements.
• Staff are expected to report any environmental hazards encountered and will not be exposed to hazardous conditions.
• Flexible work schedule is required for internal and external meetings; occasional travel may be necessary.
• Must have reliable transportation.
• Physical requirements include the ability to:
  • Lift 25 pounds or more occasionally.
  • Identify and respond to environmental and staff behavior hazards.
  • Stand and walk for extended periods (60 minutes or more).
  • Climb stairs as needed.
  • Use office equipment safely and effectively.