Crisis Services Manager

Job Objective:

Directly responsible for the 24 hour Orange County Rape Crisis Services Programs including maintaining compliance with the following contracts: Orange County District Attorney’s Office, United Way of the Dutchess and Orange Regions, NYS Office of Victims Services, NYS Department of Criminal Justice Services, Family Services/Sexual Violence Prevention Community Mobilization Regional Collaborative, OC Department of Mental Health, NYS Coalition Against Sexual Assault and NYS Department of Health.

Perform duties while actively promoting an environment consistent with MHA’s Cultural Equity Policy and WELCOME Orange.

Reports to: Director of Crisis Services & Director of Clinical Operations

Responsibilities:

• Lead, motivate, supervise, and assess program staff which includes: 2 Community Victim Service Coordinators, Intensive Case Manager and Senior Sexual Assault Examiner (SAE).
• Generates formal written employee evaluations annually. Reviews and approves all program staff timecards and/or timesheets, accrued time off requests, project reports, correspondence and financial expenditures.
• Oversee, monitor and track services provided by independent contractors which include Sr. SAE and Clinician.
• Provide direct services to sexual assault survivors and significant others, as necessary. Serves as primary backup for Sexual Assault Prevention and Advocacy Program.
• Provide educational services to the community regarding rape crisis issues.
• Attends community awareness events.
• Provides oversight to the overall operation of the Sexual Assault Examiner (SAE) Program located at Garnett Health Medical Center in Middletown, Montefiore St. Luke’s Cornwall (MSLCH) Hospital in Newburgh and Keller Army Community Hospital (KACH) in West Point. Ensure sufficient staffing and competencies of Sexual Assault Examiners.
• Represent agency and program at local, regional and statewide meetings, conference and coalitions.
• Provides oversight of the Sexual Assault Response Team (SART), ensuring participation of first responders and discussion regarding best practice.
• Initiates and oversees the Sexual Assault Prevention and Advocacy Program’s services contracts with area hospitals, police departments and the District Attorney’s office.
• Develops memorandums of understanding with community partners including hospitals, schools, military installations, police departments and legal services.
• Oversees continued development and launch of NYS Department of Health community mobilization project. Serve as liaison to Family Services in Dutchess County, regional lead agency.
• Collects, submits, and tracks Forensic Rape Examination forms to Garnett Health Medical Center, MSLCH and KACH.
• Fosters and develops working relationships with area victim service agencies, law enforcement, District Attorney and police agencies.
• Ensures renewal and compliance of grant contracts with funding sources including: Orange County District Attorney’s Office, NYS Office of Victims Services, NYS Department of Criminal Justice Services, Rape Prevention and Family Services Initiative, NYS Department of Health, NYS Office of Child and Family Services, OC Department of Mental Health and NYS Coalition Against Sexual Assault.
• Serves as liaison with funders regarding reporting and compliance issues.
• Compiles and prepares monthly, quarterly and annual reports as required by MHA and funding sources.
• Develops and delivers educational workshops for schools, civic.

organizations, area professionals and the general community.

• Evaluates and revises the program’s services on a continuing basis to meet the community’s identified needs and agency goals.
• Writes grants for the programs and ensures new funding opportunities and continuation of funding takes place.
• Provide advocacy, support and educational services in a

manner which brings a social justice analysis with particular focus on sexism and violence against women.

• Represent agency at local, regional and statewide meetings, coalitions and task forces.

Other Duties:

• Participate in MHA’s committees as needed.

Duties outlined above are intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

Terms of Employment / Benefits:

• Forty (40) hours per week. Exempt. Monday thru Friday: however, schedule may require irregular work hours due to the nature of operating a 24 hours/7days a week Rape Crisis Program.
• Location: Mental Health Association in Orange County, Inc. in Middletown (73 James P. Kelly Way, Middletown, NY)

Mental Health Association in Orange County, Inc. (MHA), is a private, not-for-profit organization seeking to promote the mental health and emotional well-being of Orange County residents. Under the leadership of a voluntary Board of Directors, MHA’s staff members, consultants and volunteers provide free mental health and safety net services to Orange County residents each year.

Why work for MHA in Orange County?

MHA is an agency that understands that its workforce is vital to our community and the mission of our agency. Our many benefits include:

1) Competitive compensation rates

2) 1 hour paid lunch for F/T employees

3) 4 Wellness Days annually for F/T employees

4) 14 Paid Holidays which includes 1 Floating Holiday

5) 403(b) Plan with discretionary matching

6) Employee benefits include: Medical / Dental / Vision / Flexible Spending Account-Health Saving Account / Dependent Care / Life Insurance / Supplemental Insurance for Medical Expenses.

7) Numerous opportunities extended for staff development and career growth.

8) Diverse employment opportunities. Licensed clinicians and bilingual staff are particularly sought. As an agency that provides 24/7 services, numerous shifts are also available.

Why is working for MHA in Orange County so rewarding?

Working with our program participants provides opportunities to give others life changing support. MHA’s staff are trained to offer compassion, inspire hope and teach the skills needed to overcome challenges. Come join our team and make a difference.

If you are seeking a stable and meaningful career, Mental Health Association in Orange County, Inc. is your agency!

Qualifications:

• 
  Master’s Degree in related field with 2 years of experience in human services.

OR

• Bachelor’s Degree in related field with 3 years of experience in human services.
• Background in violence against women services preferred.
• Minimum 2-3 years of supervisory experience required.
• Bilingual Spanish/English preferred.
• Excellent oral and written communication skills.
• Excellent planning and organizational skills.
• Demonstrated public speaking skills.
• An understanding of and commitment to social justice.
• Must be organized, self-motivated and have the ability to coordinate multiple tasks simultaneously.
• Proficiency with MS Office Suite (Word, Excel and PowerPoint).
• Ability to exercise sound judgment under crisis situations and to abide by regulations regarding confidentiality.
• Valid NYS Driver’s License and ability to drive with current driving record acceptable for agency insurance coverage.