Director of Homeless Services

POSITION TITLE: Director of Homeless Services

REPORTS TO: Sr. Director of Homeless Services

FLSA CLASSIFICATION: Exempt

POSITIONS SUPERVISED: Coordinator of Homeless Services, Team Leads, Shelter Staff

POSITION OVERVIEW: 

The Director of Homeless Services provides leadership, oversight, and strategic direction for shelter-based services, supportive housing, and housing stability programs. The position oversees staff, compliance, service quality, contract performance, and participant outcomes; builds community partnerships; and advances safe, stable housing through trauma-informed, recovery-oriented, and person-centered practices.

ESSENTIAL POSITION RESPONSIBILITIES:

Strategic & Mission-Aligned Leadership

• Sets program direction and action plans aligned with agency priorities, housing needs, and contract expectations.
• Leads program development, contract implementation, special projects, and service improvement initiatives.
• Monitors program goals, occupancy, housing stability, and participant outcomes to guide improvement.

People Leadership & Culture

• Supervises assigned staff through hiring, onboarding, training, coaching, and performance management.
• Develops staff and leaders and promotes accountability, collaboration, and service excellence.
• Addresses employee concerns and supports timely problem resolution and effective communication.

Operational & Financial Stewardship

• Oversees housing and homeless program operations, policies, procedures, and workflows.
• Monitors budgets, expenditures, timesheets, leave requests, and staffing allocations.
• Monitors and approves purchasing and supply management for homeless services programs.

Quality, Compliance & Risk Management

• Ensures compliance with agency, contract, grant, licensing, and regulatory requirements.
• Oversees documentation, billing, reporting, utilization review, audits, and quality assurance.
• Leads responses to participant crises, safety concerns, and complex operational situations.
• Maintains 24/7 operational oversight through the assigned on-call support rotation.

Collaboration & Stakeholder Leadership

• Builds partnerships with community providers, referral sources, funders, and other stakeholders.
• Collaborates with agency leadership and departments on strategic goals, compliance, and service quality.
• Participates in leadership meetings, committees, quality improvement activities, and community initiatives.
• Responds to participant and partner concerns and promotes dignity, engagement, and housing stability.
• Other duties as assigned by supervisor.

ORGANIZATION STANDARDS:

Professionalism and Communication

Demonstrates clear, respectful, and professional communication in both verbal and written interactions, with a focus on collaboration and solution-oriented dialogue. Shares information responsibly and addresses concerns constructively while maintaining a positive, professional demeanor—even in challenging situations.

Time & Priority Management

Effectively manages workload by prioritizing tasks, planning proactively, and addressing challenges to meet deadlines and responsibilities. Maintains a solution-focused approach and professional composure while balancing competing priorities.

Reliability & Accountability & Ownership

Demonstrates dependability by consistently meeting commitments, deadlines, and responsibilities while taking ownership of work and outcomes. Acts with integrity, follows through on obligations, and addresses mistakes proactively to support a culture of accountability and trust.

Adaptability and Change Agility

Demonstrates adaptability by embracing new processes, priorities, and organizational changes with resilience and a willingness to learn. Adjusts work approaches as needed and supports others through change with a constructive, solution-focused mindset.

Organizational Alignment and Mission Focus

Demonstrates behaviors aligned with the organization’s mission, values, and professional standards while supporting goals and initiatives through actions and attitude. Consistently follows policies and ethical guidelines, maintains confidentiality, and contributes to a culture of professionalism, respect, and service.

POSITION REQUIREMENTS: 

• Bachelor’s degree in Human Services, Social Work, Psychology, Public Administration, or a related field required; an equivalent combination of relevant education and experience may be considered. Master’s degree preferred.
• Five years of progressively responsible experience in homeless services, behavioral health, or a related field preferred.
• Previous supervisory or team leadership experience required.
• Knowledge of trauma-informed care, community resources, and compliance requirements preferred.
• Demonstrated ability to supervise staff, manage priorities, analyze problems, and implement solutions.
• Strong communication, documentation, organizational, and relationship-building skills.
• Proficiency with electronic health records, HMIS, Microsoft Office, and other software applications.

Driver Level: Level 2 – Routine driving for work, errands, or transporting others; may be infrequent or on an irregular basis.

Position Flexibility: Primarily Onsite with Defined Remote Flexibility: This position is primarily onsite, with limited, pre-approved remote work available as permitted and per business needs. Remote work arrangements must be formally documented in writing, maintained in the employee’s file, approved by HR, and any changes or exceptions must be communicated to HR.

PHYSICAL REQUIREMENTS:

• Prolonged standing, sitting, and computer use.
• Occasional lifting and carrying up to 30 pounds.
• Bending, stooping, and minimal physical activity as required.
• Occasional travel throughout the community and between program locations.

All the above duties and responsibilities are considered essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as a detailed statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisors, subject to reasonable accommodation.

RVSD: 10/12/2026

POSITION REQUIREMENTS: 

• Bachelor’s degree in Human Services, Social Work, Psychology, Public Administration, or a related field required; an equivalent combination of relevant education and experience may be considered. Master’s degree preferred.
• Five years of progressively responsible experience in homeless services, behavioral health, or a related field preferred.
• Previous supervisory or team leadership experience required.
• Knowledge of trauma-informed care, community resources, and compliance requirements preferred.
• Demonstrated ability to supervise staff, manage priorities, analyze problems, and implement solutions.
• Strong communication, documentation, organizational, and relationship-building skills.
• Proficiency with electronic health records, HMIS, Microsoft Office, and other software applications.

Driver Level: Level 2 – Routine driving for work, errands, or transporting others; may be infrequent or on an irregular basis.

Position Flexibility: Primarily Onsite with Defined Remote Flexibility: This position is primarily onsite, with limited, pre-approved remote work available as permitted and per business needs. Remote work arrangements must be formally documented in writing, maintained in the employee’s file, approved by HR, and any changes or exceptions must be communicated to HR.

PHYSICAL REQUIREMENTS:

• Prolonged standing, sitting, and computer use.
• Occasional lifting and carrying up to 30 pounds.
• Bending, stooping, and minimal physical activity as required.
• Occasional travel throughout the community and between program locations.

All the above duties and responsibilities are considered essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as a detailed statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisors, subject to reasonable accommodation.

 
EEO race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors.