Intensive Case Manager/Resident Service Coordinator for Mental Health Housing Services

Description

Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities.

MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low-income and no-income individuals annually with integrated services. MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth.

MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues.

MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek.

MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off.

Intensive Case Manager/Resident Service Coordinator

35 hours per week / $24.00 per hour

(The actual compensation will be determined based on experience and other factors permitted by law.)

Summary: Under the general supervision of the Program Manager, provide high quality Intensive Case Management Services (ICMS) to clients eligible for permanent housing through the Department of Homeless Services and Housing (HSH) Housing for Health (HFH) and other programs. Serves as support for housing case management services at a Long Beach Project Base site and for residents on-site at Beacon Pointe Project Base community to provide services that foster community integration through group activities and community events.

Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency’s operations. MHALA is an equal employer opportunity and service provider. The agency will consider individuals with a criminal history in accordance with both the Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA).

ICM Responsibilities

• Assist individuals at every stage of the housing stabilization process including flexible services to meet the individual needs of clients
• Outreach and engagement including processing referrals from Department of Homeless Services and Housing (HSH), Coordinated Entry System (CES) partners and other Housing for Health (HFH) partners, establish rapport with clients, provide a “screening in” philosophy, conduct a face-to-face screenings, obtain consents, and linkages to other needed providers and services
• Conduct intake and enrollment activities with eligible clients, assist clients with other program eligibility documentation, complete project intake forms, authorization and enroll into ICMS.
• Assist with temporary housing referrals until permanent housing can be secured
• Ensure all documentation is prepared and entered into appropriate systems on a monthly basis
• Assist at all levels of move-in to permanent housing, assist clients to become document ready, assist with all applications and paperwork, coordinate client move-in and orient new tenants to their unit/building
• Assist clients with access to services and address their immediate needs, conduct HSH-approved comprehensive psychosocial assessments, develop and implement individualized case management services plan in collaboration with and authorized by the client based on the client’s comprehensive assessments and reassessments. The service plan shall address the clients’ needs, goals, steps to reach goals, timeframes for completing goals, and disposition of each goal as it is met or changed
• Assist clients with obtaining income and/or establishing benefits, with locating and securing employment and volunteer and/or educational activities, assist with basic needs, life skills, community participation, improving and/or maintaining daily independent living skills, social/leisure, personal hygiene skills, budgeting and money management, legal issues and making appropriate referrals to overcome barriers to accessing and obtaining permanent housing, and provide transportation as needed
• Complete all paperwork in compliance with applicable laws, professional licensure requirements, in accordance with MHALA, CHAMP and LACDMH County Contracted Provider standards and funding source requirements, and documents in EHR, including 24-hour turnaround documentation
  
  

RSC Responsibilities At Beacon Pointe

• Develop, implement and explain a comprehensive orientation (including behavior, condition of lease/building rules) that explains roles and responsibilities of Property Management and PSC/RSC for new residents of Beacon Pointe.
• Maintain day to day residents’ and building logistics.
• Be present and available on-site for residents and building maintenance
• Create and maintain annual housing documents and updates
• Maintain a separate electronic chart on each participant which includes; service plan focused on maintaining housing and the development of community supports, mental health provider contact information, documentation, progress notes and any other information pertinent to the member’s residency within 24 hours
• Be knowledgeable of community services and supports including, but not limited to health care, childcare, alcohol and other substance abuse treatment, education and employment services, self-help groups and any other local community resource. Coordinates with tenants as needed linkage to these supports that are essential for achieving and maintaining independent living, if not otherwise provided through the primary service provider
• Conduct ongoing assessments/ evaluations to monitor progress and provide appropriate interventions as needed, including coordination with the Personal Service Coordinator or other mental health service provider
• Create, update and maintain the tenant’s service plan annually for all units.
• Act as a liaison among the property management company, the tenant and the primary mental health provider, housing authority, Veterans Affairs, substance abuse provider, primary care physician and other service providers to facilitate the communication of concerns that could jeopardize the tenant’s residency
• Provide life skills training which includes, but is not limited to, integration in the community, housekeeping, and being a good neighbor
• Required to enter notes into the Electronic Health Record within 24 business hour period. Maintains all records and documentation needed for program compliance and accountability in accordance with MHALA standards and funding source requirements including but not limited to recovery plans, progress notes, assessments, and outcome measurements
  
  

Position Requirements

• High school diploma or GED with a minimum 1 year of experience providing psychosocial rehab related services to a disabled population required
• Bachelor degree in a human service or related field preferred
• Proficient in computer applications such as Microsoft Word, Excel and Outlook
• Be able to learn and utilize Homeless Management Information Systems (HMIS) and Electronic Health Records Systems (EHR)
• Have experience working with clients with mental illness, chronic health issues, and substance use disorders
• Have expertise in the following areas: chronic homelessness, outreach and engagement strategies, intensive case management services, best practice models, mental health and substance use disorder services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention, etc.
• Ability to maintain a caseload ratio of one (1) full-time equivalent intensive case manager to 20 to 25 clients with a VI-SPDAT of 1 or 2
• Flexible work schedule to include some early mornings, nights, weekends and holidays
• Driving with current class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA’s liability insurance are conditions of employment
• TB clearance and re-testing every year are conditions of continued employment
• COVID-19 vaccinations or booster shots are not currently required, however this may become a requirement in the future. Failure to abide by any agency policy, including those relating to a vaccine or booster shot may result in termination of employment
• Employment verification directly from three (3) past employers within the most recent 7-year period