IT Support

ROLE:   The I.T. Technician will have the responsibility of assisting staff and administration on various hardware and software issues. They will work closely with the contracted I.T. Consultant to implement and maintain hardware, software and business applications.

GENERAL DUTIES & RESPONSIBILITIES:

• Protects organization’s value by keeping information confidential.
• Identify, research, and resolve technical problems.
• Respond to work orders, telephone calls, email and personnel requests for technical support.
• Document, track, and monitor assigned work orders to ensure a timely resolution.
• Support, monitor, test, and troubleshoot workstation hardware and software problems.
• Availability via email/voice/text outside of business hours.
• Be available on-call to respond to I.T.-related emergencies.
• Endpoint deployment, monitoring, issue diagnosis, updates, repair.
• Provide end user support for all applications.
• Establish and maintain regular written and in-person communications with SMT, department heads, and end users regarding pertinent IT activities.
• Stock supplies for printers and perform basic printer/fax maintenance.
• Perform other duties or special projects as requested related to area of responsibility.

• Set up the appropriate equipment for all in-services and other programs as requested.
• Attend all in-person in-services and digitally record one session.
• Primary maintainer of the PBX system, as well as coordinating all company cell phones.
• Create and maintain user accounts for all software used; maintain a current listing; user account provisioning, de-provisioning, password resets.
• Integration of facility-provided or 3^rd party provided equipment into IT infrastructure, including printers, phones, door controls, call systems and cameras.
• Updates job knowledge by participating in educational opportunities; reading professional publications; and maintaining personal networks of healthcare IT professionals.

CORE ATTRIBUTES & EXPECTATIONS:

• Demonstrates a positive attitude to residents, visitors, and staff to add value to others lives.
• Respects supervisors and coworkers.
• Demonstrates honesty, reliability, and soundness of moral character.
• Ability to attend work regularly and on time.
• Adheres to mfc personal appearance guidelines as well as any department dress code.
• Complies with safety policies and reports safety hazards and corrects them immediately.
• Maintains confidentiality of resident and employee information.
• Respects and upholds resident’s rights are upheld.
• Assists in developing creative and innovative ideas to increase efficiency, effectiveness and increased customer satisfaction.
• Attends and participates in in-services and department meetings.
• Adherence to the Guiding Principle and Standards of Care.

Experience

• Minimum of one year experience in I.T. support is preferred 
• Good understanding and technical knowledge of current network, server, PC operating systems, hardware and software
• Ability to apply I.T. in solving business problems

Education

• High School Diploma or equivalent required
• Associates degree preferred

Skills

• Enthusiasm, courtesy, and interpersonal skills
• Ability to work well with others to achieve desired outcomes
• Excellent organization skills
• Excellent computer skills a must
• Highly self-motivated, self-directed, and attentive to detail

PHYSICAL DEMANDS:

Requires frequent walking, standing, sitting, and bending, as well as frequently lifting up to 20 pounds and 50 pounds occasionally.  Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.  Occasional inspection of cables in floors and ceilings.