What are the responsibilities and job description for the Customer Service Representative position at Meneses Law?
Job Summary:
Meneses Law is an Immigration Law Firm seeking a Customer Service Representative to join our growing team. The ideal candidate is bilingual in English and Spanish, and has experience supporting customer inquiries.
Essential Functions/Responsibilities:
- Keep records of customer interactions, process customer accounts and file documents
- Greeting clients and visitors as needed.
- Updating paperwork, maintaining documents and word processing.
- Keep records of customer interactions, process customer accounts and file documents
- Greeting clients and visitors as needed.
- Updating paperwork, maintaining documents and word processing.
- Perform any other tasks or functions deemed necessary to the daily operations of the employer.
Required Skills:
- Proficient with Microsoft Office Suite and other relevant data tools.
- Excellent time management skills, and ability to prioritize tasks in a fast-paced environment.
- Ability to work independently and take initiative in problem-solving.
- Ability to collaborate with cross-functional teams and communicate findings effectively.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Able to type 45 WPM or more.
- English usage, spelling, grammar, and punctuation
- Proper phone etiquette
- Must be fluent in both English and Spanish.
Key Competencies:
- Attention to detail and process orientation.
- Ability to act with integrity, professionalism, and confidentiality.
- Self-motivated with excellent interpersonal skills.
- Relationship building and influencing skills.
- Ability to work independently in a fast-paced environment and take initiative in problem-solving.
Education and Experience:
- Ability to work in a dynamic, fast-paced environment and meet deadlines.
- Bachelor's Degree Required
- 1 year of Office Experience.
Physical Demands:
- This position involves regular walking, standing sitting for extended periods of time, hearing, and talking.
- Occasionally involve stooping, kneeling, or crouching
- May involve close vision, color vision, depth perception, focus adjustment and viewing computer monitor for extended periods of time.
- Involves manual dexterity for using keyboard, mouse, and other office equipment.
- The ability to move and lift items up to10 pounds.
Benefits for Working at Meneses Law:
- Salary Range: $23 per hour
- Excellent Benefits (Medical, Employer Paid Dental, Vision, Employer Paid Life Insurance, 2 weeks of Paid Time Off, and 10 days of paid holidays)
- 401k Safe Harbor Match
- Work Life Balance Schedule - Operation hours are from 8 a.m. to 5 p.m. plus 2 Saturdays a month for certain positions
- Structured Training Programs
- Meaningful Career Advancement Opportunities
- Work with state-of-the-art technology.
- Name Recognition & Prestige Immigration Law Firm
- Birthday and Anniversary rewards
- Sophisticated, Challenging Work
- Business Professional work environment
- Participate in a variety of volunteered events throughout the year
- Must have the ability to work on a flexible schedule based on department and company needs.
About the Company:
Meneses Law is an accomplished Immigration law firm with an outstanding track record of providing immigration services with the highest professional standards to our clients. We work with thousands of clients across the United States on Adjustment of Status, Visas, Petitions, Labor Certifications, Citizenships, Deportations, Waivers, DACA Renewals, and Asylum matters.
Salary : $23