Service Dispatcher

*MUST HAVE EXPERIENCE AT A HOME SERVICE COMPANY (PLUMBING, HVAC, ETC)*

Mendr Home is a dynamic handyman and light renovation company committed to providing exceptional service and solutions to our clients. We pride ourselves on our dedication to customer satisfaction and our ability to deliver top-notch services promptly and efficiently. As we continue to grow, we are seeking a talented individual to join our team as a Customer Service, Sales, and Dispatch Associate.

Job Overview:
The Customer Service, Sales, and Dispatch Associate will play a crucial role in our company's success by effectively managing leads, providing pricing information, and scheduling appointments for our services. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities:

• Follow up on leads generated through various channels such as phone inquiries, website inquiries, ads, social media, and referrals.
• Engage with potential customers to understand their needs and provide accurate information about our services and pricing.
• Maintain a thorough understanding of our products and services to effectively address customer inquiries and concerns.
• Utilize CRM software to manage leads, update customer information, and track interactions.
• Follow-up and convert leads into appointments or sales.
• Schedule appointments for services based on customer availability and company resources.
• Communicate appointment details, including date, time, and service requirements, to the dispatch team.
• Provide exceptional customer service throughout the sales process, addressing any questions or concerns promptly and professionally.
• Collaborate with other departments to ensure a seamless customer experience from initial inquiry to service delivery.
• Assist with administrative tasks as needed to support the sales and dispatch functions.

Requirements:

• Previous experience in customer service, sales, or dispatch role preferred.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers.
• Detail-oriented with strong organizational skills and the ability to multitask effectively.
• Proficiency in using CRM software and other relevant computer applications.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
• High school diploma or equivalent; additional education or training in customer service or sales is a plus.
• Willingness to learn and grow within the role and the company.
• A positive attitude and a passion for delivering excellent customer service.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for advancement and professional development.
• Dynamic and supportive work environment with a focus on teamwork and collaboration.

Job Type: Part-time

Pay: $45,665.00 - $58,092.00 per year

Expected hours: 20 – 30 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Location:

• Cherry Hill, NJ (Camden County) (Required)

Work Location: Remote

Salary : $45,665 - $58,092