What are the responsibilities and job description for the SERVICE ADVISOR position at MENDOZA FORD?
Description:
Requirements:
Essential Duties & Responsibilities
- Greet customers promptly and professionally.
- Listen to customer concerns and document service requests accurately.
- Create and manage repair orders for maintenance and light repair services.
- Recommend manufacturer-required maintenance and additional services when appropriate.
- Communicate repair status updates to customers.
- Coordinate with technicians to ensure timely vehicle completion.
- Review completed work with customers and explain charges.
- Process customer payments and close repair orders.
- Maintain accurate customer and vehicle records.
- Assist in achieving departmental sales and customer satisfaction goals.
- Follow all dealership, Ford, and safety policies and procedures.
Requirements:
Qualifications
- High school diploma or equivalent preferred.
- Previous customer service, automotive, or sales experience preferred.
- Strong communication and organizational skills.
- Ability to work in a fast-paced environment.
- Basic computer proficiency.
- Valid driver’s license with an acceptable driving record.
- Familiarity with Dealertrack/Xtime preferred
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to occasionally lift up to 25 pounds.
- Ability to work both indoors and outdoors as needed