Scheduling Coordinator/CNA

Are you a CNA who thrives under pressure and loves solving scheduling challenges? This role is ideal for someone who enjoys balancing moving pieces, supporting caregivers, and ensuring exceptional client care every day. If you’re energized by solving staffing challenges, adapting quickly, and something jumping in as a CNA to keep care operations on track, this role is for you!

Before You Apply

*** This role alternates after-hours/weekend on-call responsibilities (you are paid an additional flat rate for being on-call) *** 

*** This position reports to our Buckhead/Brookhaven office 5 days a week: 8 a.m. - 4:30 p.m. ***

*** This is a full-time salaried position benefits (medical, dental, vision, 401k match) - paid weekly! *** 

*** Scheduling experience is highly desired, but not required ***

*** Proficiency with home care scheduling software is highly desired ***

Job Summary: The Scheduling Coordinator is responsible for proactively identifying staffing needs, coordinating schedules, and strategically assigning Menders by Lenbrook caregivers to ensure seamless client coverage in a fast-paced environment.

Essential Functions of the Job:

• Monitors staffing to address staffing needs as they arise.
• Tracks and verifies all employee hours, overtime, and call-outs daily.
• Ability to rearrange staff schedules so that staffing needs are met whenever possible.
• Contacts current staff to fill-in for vacancies or call-outs on schedules.
• Provide CNA coverage on emergency basis until caregiver can be scheduled.
• Continuously analyzes facility schedules to review open shifts.
• Schedules and coordinates on-call staff to meet emergency staffing needs.
• Performs daily staffing analysis by comparing actual hours worked.
• Consult with staff concerning the staffing/scheduling needs to reduce/eliminate problems.
• Answer employee calls regarding staffing/scheduling functions.
• Prepare written correspondence as necessary.
• Communicates staffing issues to the Nurse Manager or Executive Director.
• Coordinate and disseminate scheduling reports.
• Monitor caregivers schedule to limit overtime. 
• Other duties as assigned.

Skills and Aptitude Required: 

• Excellent organizational skills. 
• Effective and responsive communication skills. 
• Demonstrates patience with all customers – internal and external. 
• At least proficient at a beginner level with Microsoft Word, Excel, Adobe, Outlook. 
• Demonstrates flexibility and can think quickly to amend a plan if needed. 
• Demonstrates critical thinking skills. 
• Excellent listening skills. 
• Keen awareness to details that promote visual appeal.

Education and Experience Required: 

• High school diploma (or GED equivalent) required.
• Bachelor’s degree in business, or related field preferred. 
• Active Georgia CNA Certification required. 
• Active TB, CPR & First Aid Certification required.

Physical Requirements: 

• Performance of physical work will include, but is not limited to, pushing, pulling, lifting, bending, kneeling, standing, sitting, carrying, stooping, and reaching. 
• Moving tables and chairs on an as-needed basis. 
• Must be able to exert 20 pounds of force on a frequent basis and 50 pounds of force on an occasional basis.
• Must be able to lift up to 50 pounds