What are the responsibilities and job description for the IT Support Technician position at Menard, Inc Career Center?
Why Work for Menards?
- Profit Sharing & 401K, Paid Vacation & Holidays
- Team Member Discount
- Highly collaborative work environment
- Pay based on experience
POSITION SUMMARY:
The IT Support Technician I will be actively engaged in the support and maintenance of Menard, Inc. computer equipment and systems for our retail stores. As a team member in the IS Infrastructure IT Support department you will assist in troubleshooting, repairing, and preventative maintenance work on all Menard, Inc. computer equipment assets that support the operations of the retail stores within the company on a daily basis
PRIMARY RESPONSIBILITIES:
* IT Support:
- Process issue tickets for all retail stores
- Willingness to learn new software
- Willingness to learn new computer skills
- Must have working knowledge of computers and their operating systems
- Understand mobile technologies and equipment such as smartphones and tablets
- Repair defective computer equipment such as PCs, printer, tablets, register equipment, etc.
- Load and install software or computer peripherals locally and remotely
- Perform site preventative maintenance on computer equipment and systems onsite at retail stores
- Perform project work as assigned
- Perform Maintenance Change Request (MCR) work as assigned such as new or equipment upgrade rollouts for the retail stores