ADMISSIONS COORDINATOR - FULL TIME

At the direction and control of the Supervisor of Admissions, the Admissions Coordinator is responsible for pre-registering and registering all patients coming into the Hospital and ancillary departments of Mena Regional Health System. Must exhibit an ability to work independently in a high stress environment and exemplify the ability to multi-task with a relatively small margin of error.

May be required to work evenings, nights, and/or weekends on a regular or as needed basis. Other duties as assigned.

Primary Job Duties- Core competency is the demonstrated ability to carry out the primary responsibilities of the job which is reflected in the essential duties section of the job description.

• Monitors alarm systems and parking lot and follows contact protocol as needed
• Price procedures and collect monies with an appropriate receipt
• Run medical necessity on all orders and call MD for corrections
• Call Surgery Team for after hour surgeries
• Communicate effectively and tactfully with all patients and visitors
• Pre-register and register all patients including emergency room, inpatient, observation, outpatient and surgery with accuracy
• Ability to change a patients admit status when notified
• Collect all co-pays, deductibles, deposits for patient’s accounts with receipts
• Daily deposit
• Answer switchboard
• Receipt payments
• Direct visitors which may include walking them to their destination
• Page doctors and nurses
• Monitor ambulance radio and alarms
• Provide population specific care- i.e. Language Line, Speak Clearly, ADA accommodations
• Assist ER physicians and nurses with transfers
• Review returned mail and find correct addresses
• Folding and stuffing statement and mail outs
• Respond to patients and patient families in a courteous manner both on the phone and in person
• Relay timely telephone/visitor messages, taking accurate information
• Proficient in the use of computer and all office machines
• Must have a working understanding of medical terminology, ICD-10 codes, and procedure codes
• Ensures accurate completion of all clinical and financial forms related to patient visits
• Regularly works as scheduled and follows attendance policy

Education:

• High school diploma or GED
• Working understanding of medical terminology, ICD-10 Codes and Procedure Codes

Experience:

Prior experience preferred

Physical Requirements:

• Reaching and grasping with arms and hands
• Proofreading and checking documents for accuracy
• Using a keyboard to enter or transform words or data
• Hearing in normal and soft tones
• Ability to read and understand written English words and sentences
• Ability to communicate orally and in writing in English words and sentences
• Ability to understand spoken English words and sentences
• Ability to communicate with others by telephone and e-mail

The demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Critical Demands:

• Understanding, supporting and promoting the organizational values inherent in the philosophy of Mena Regional Health System
• Performing job duties in a manner which demonstrates the values of Mena Regional Health System and its commitment to customer service
• Ability to use good judgment with good computer skills
• Complying with Human Resources policies and procedures to include adhering to the dress code.
• Practice regular and punctual attendance
• Safety Sensitive Position
• Working with confidential information