What are the responsibilities and job description for the Memphis Veterinary Specialists - Client Service Supervisor position at Memphis Veterinary Specialists & Emergency?
Essential Functions:
- Supervise receptionists, including hiring, firing, and evaluating performance, reviewing time reporting, enforcing company policies and communicating new practices and policies regarding reception duties
- Schedule receptionists according to staffing needs, serving as a receptionist, as needed
- Receive client complaints and concerns regarding reception, escalating issues to Hospital Manager, as needed
- Maintains specialist (non-emergency doctors) scheduling information and changes
- Count cash and/or balance daily transactions, balance cash drawer and make change, as needed
- Process refunds, returns, and credits, as needed by location
- Organizes and processes all payment plans and held checks, as needed by location, obtaining approvals as necessary
- Bi-monthly billing statements and collections as well as end-of-month closing reports, as required by location
- Serve as back-up to Hospital Manager for maintenance or building issue resolution
- Other duties as assigned by Manager.
Qualifications:
- High School diploma or equivalent.
- Minimum 1 year customer service experience
- At least 1 year veterinary medical receptionist experience preferred
- Veterinary environment, terminology, and protocols
- Working in a team environment
- Customer Service
- Handling multiple tasks and priorities
- Multi-line telephone systems
- Organization skills
- Attention to detail
- Verbal and written communication skills
- Supervisory and staff scheduling skills
- Basic math skills
- Properly handling and accounting for cash and client payments
- Good interpersonal skills
Schedule: 5 days per week, possible rotating schedule. Some night and weekend shifts are required.
At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700 veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
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