What are the responsibilities and job description for the Service Desk Associate position at Memphis Shelby County Schools?
Purpose and Scope
SUMMARY DESCRIPTION
Delivers at a high level of competency in Information Technology. Provides leadership in the provision of technical support and assistance in the installation, maintenance and troubleshooting of IT systems and telephone systems. Assesses and performs analysis on data, and prepares data to facilitate Relationships and Customer Service functions of organization. Responsibilities require understanding of both theory and practice.
Essential Job Functions
This position description is not intended to be an exhaustive list of all duties, knowledge or abilities associated with this classification, but is intended to accurately reflect the primary job elements.
Minimum Qualifications
Graduation from an accredited college or university with a Bachelor’s Degree in Computer Science; OR related field or a high school diploma and four years of relevant experience, for a total education/experience of four (4) years. Preferred Certifications: ITIL Foundation, Certified Support Center Analyst, Certified MCITP, A . (PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED).
Degree Equivalency Formula:
Bachelor’s Degree= 4 years plus required years of experience.
Master’s Degree=6 years plus required years of experience.
Additional Job Details
Bilingual is a plus IT help desk experience a plusSalary : $22 - $31