What are the responsibilities and job description for the Director of Quality and Risk Management position at Memphis Health Center?
Director of Quality and Risk Management
Department: Quality and Risk
Report To: Chief Medical Officer
Status: Full-Time – Exempt
Mission
"Memphis Health Center, Inc.’s mission is to provide safe, quality, affordable, and effective comprehensive healthcare services to the citizens of Fayette and Shelby Counties."
POSITION SUMMARY:
The Director of Quality & Risk Management provides strategic leadership and oversight for the health center’s quality improvement, patient safety, compliance, and risk mitigation functions. This position directs the planning, implementation, and evaluation of all quality and performance improvement initiatives, ensures compliance with HRSA, UDS, state, and federal regulations, and oversees department functions including Quality Improvement, Ryan White Program, PCMH, Referrals/Care Coordination, and Risk Management. The director works collaboratively with senior leadership, clinical teams, and external partners to advance organizational excellence, improve patient outcomes, and strengthen operational efficiency across the health center.
ESSENTIAL DUTIES/RESPONSIBILITIES:
Quality Improvement & Performance Management
Lead the design, implementation, and evaluation of the organization-wide Quality Improvement (QI) Program in alignment with HRSA, UDS, and value-based care priorities.
- Develop annual QI plans, dashboards, goals, and performance indicators; ensure timely reporting and data accuracy.
- Facilitate QI committees, workgroups, and cross-functional improvement projects.
- Use data analytics to identify trends, gaps, and opportunities for process improvement.
- Ensure ongoing compliance with quality standards for HRSA operational site visits (OSV), FTCA requirements, and/or clinical best practices.
Risk Management & Patient Safety
- Oversee the Risk Management Program, including incident reporting, root cause analysis, corrective action planning, and patient safety initiatives.
- Lead investigations into adverse events, patient complaints, and safety concerns; ensure timely documentation and resolution.
- Develop and maintain policies and procedures that mitigate organizational risk and enhance safety.
- Partner with compliance and legal teams to support regulatory readiness and response.
Ryan White Program Oversight
- Provide leadership and administrative oversight for the Ryan White HIV/AIDS Program, ensuring compliance with federal guidelines, quality standards, and grant requirements.
- Ensure high-quality delivery of HIV clinical services, case management, reporting, and program performance measures.
- Monitor program compliance, grant submissions, audits, and data reporting.
PCMH (Patient-Centered Medical Home)
- Direct the PCMH program and maintain certification/recognition standards.
- Develop workflows, training, and documentation required for NCQA/PCMH requirements.
- Ensure integration of team-based care, care coordination, and patient engagement strategies.
Referrals & Care Coordination
- Oversee the referral management and care coordination teams to ensure timely processing, tracking, and closure of referrals.
- Improve care coordination processes to reduce gaps in care, strengthen transitions of care, and enhance patient experience.
- Ensure compliance with payer requirements, value-based contracts, and reporting expectations.
Leadership & Collaboration
- Provide supervision, coaching, and development to departmental managers and staff across Quality, Ryan White, PCMH, Referrals/Care Coordination, and Risk.
- Serve as a member of the executive and operational leadership teams, contributing to strategic planning and organizational decision-making.
- Coordinate with medical, behavioral health, dental, and operational leaders to ensure alignment on quality and safety priorities.
- Lead organizational readiness for audits, surveys, and regulatory assessments.
EDUCATION/EXPERIENCE:
Education
- Bachelor’s degree in nursing, Public Health, Healthcare Administration, or related field required.
- Master’s degree in a health-related field preferred.
Experience
- Minimum 5–7 years of experience in quality improvement, patient safety, or risk management within a healthcare setting.
- FQHC or community health experience strongly preferred.
- Experience managing multidisciplinary teams.
- Knowledge of HRSA, UDS, PCMH, Ryan White, and FTCA standards required.
Skills & Competencies
- Strong analytical and data interpretation skills.
- Working knowledge of QI methodologies (PDSA, Lean, Six Sigma, etc.).
- Demonstrated leadership and team-building abilities.
- Excellent verbal and written communication.
- Ability to collaborate with clinical and operational stakeholders.
- Proficiency in EHR systems and reporting tools.
Work Environment
- Standard office/clinical environment within a community health center.
- Occasional travel to clinic sites and community events.
Memphis Health Center, Inc. is an Equal Opportunity Employer
Pay: $80,000.00 - $100,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $80,000 - $100,000